Monthly MI

1. What is the new ONE25, ONE35 and ONE45 Mobile Internet plans (MI)?
   The new ONE25, ONE35 and ONE45 Mobile Internet plan is a monthly recurring MI.
2. Is ONE25, ONE35 and ONE45 Mobile Internet plans a permanent MI offered by redONE Mobile?
   Yes it is available for subscription starting from 28 September 2026.
3. Where can I subscribe to new ONE25, ONE35 and ONE45 Mobile Internet plan?

   New customers may subscribe to the ONE25, ONE35 or ONE45 Monthly Recurring Mobile Internet Plan when registering a new The ONE Prepaid line or porting in to redONE Mobile.

   Existing The ONE Prepaid customers may subscribe to the ONE25, ONE35 or ONE45 Monthly Recurring Mobile Internet Plan via the redONE Prepaid App.

4. Who can subscribe to the ONE25, ONE35 and ONE45 Mobile Internet plans?
   ONE25, ONE35 and ONE45 Mobile Internet plan monthly recurring is available to all redONE The ONE Prepaid plan customers.
5. What will happen when I fully utilised my Internet quota?
   If you have fully utilised your Internet plan, you can continue using your basic Internet at 512kbps. Alternatively, you may purchase available boosters or repurchase a mobile internet plan to enjoy regular Internet speeds.
6. Can I use hotspot with my ONE mobile internet plan?
   Yes, you can.

Mobile Internet Plans

Normal Number

MNP Port-In Registration

1-Time Add-On

General

1. Do all Internet plans come with validity extensions?

   Yes. All The ONE Prepaid plan or ONE passes come with validity extensions which will not stack with existing validity and will add on to the latest date.

   (e.g.) When you reload RM30 on 5th March 2025, the validity will extend for 30 days to 23:59, 4th April 2026. If you purchase the ONE35 plan on 10th March 2026, the validity will be further extended until 9th April 2026.

2. What happens if I purchase another mobile internet plan while having an existing mobile internet plan?

   The existing mobile internet plan will be expired and the balance quota will be forfeited.

   Customer is advised to purchase another mobile internet plan after the bundled quota have been fully utilized or the validity have expired.

3. What are “boosters” and how do I subscribe to them?
   Boosters are additional Internet that you can add on when a mobile internet plan is active. You can purchase the boosters via the “Add Ons” section via your Prepaid App.
4. Are the unlimited calls truly unlimited?

   Unlimited calls apply to standard domestic voice calls only and exclude:

   • Video calls
   • Calls to special numbers

   Calls are also subject to a Fair Usage Policy (FUP) cap of 2,000 minutes.

Starter Pack

1. How much I need to pay The ONE Prepaid starter pack and what is preloaded into the SIM?
   The ONE Prepaid starter pack is priced at RM8 and preloaded with RM5 credit. Upon activation, the plan gives you 1GB activation bonus valid for 7 days.
2. When the new redONE The ONE Prepaid pack is available in the market?
   The ONE Prepaid pack will be available from 28 September 2026.
3. Where can I get the redONE The ONE Prepaid Prepaid pack?
   You can purchase it from any redONE Mobile Partners and Prepaid Dealers.
4. When will I get the 1 GB Activation Bonus?
   You will receive the 1GB activation bonus after you are notified by an Activation SMS that your registration is successful.
5. I am an existing ULTRAplus customer. Will my plan be changed to the new The ONE Prepaid plan?
   No. The ONE Prepaid pack is exclusive for new registrations only. However, you can request to upgrade your plan the new The ONE Prepaid plan.
6. Can I port-in my line to the new The ONE Prepaid plan?
   Yes. You can port in to the new The ONE Prepaid prepaid plan provided you do not have any outstanding balance and you are not under a contract with your current mobile service provider.
7. What are the local call and SMS rates?
   Local calls are charged at RM0.15 sen/60 seconds, and SMS is charged at RM0.15 sen/SMS.
   
   

Mandatory Registration Requirements

1. What are the new prepaid registration requirements?

   All new prepaid registrations are subject to enhanced registration requirements to improve customer protection and prevent fraudulent activities. Key changes include:

   • MyKad holders registering through self-service channels must complete e-verification via MyDigital ID.
   • Non MyKad customers are required to present their original identification document. Foreign citizens must also provide additional valid student visa or a working permit during the registration process.
   • Customers aged 12 to 17 years old (inclusive) require consent from their parent(s) or guardian. Both the parent(s) or guardian and the minor applicant must be present for verification.
   • The maximum SIM registration limit is five (5) SIMs for MyKad holders and two (2) SIMs for Non MyKad holders.

   These requirements are introduced to strengthen identity verification, prevent misuse of prepaid services for scams and fraud, and ensure that prepaid lines can only be registered by the rightful individual.

Terms & Conditions

The ONE Prepaid SIM Card – Key Information

• Availability: From 28 September 2026, the new The ONE Prepaid SIM Card will be available for purchase and registration.
• Price: RM8 per SIM card, applicable to new customers only.
• Pack Validity: 7 days.

Activation Benefits

• RM5 Activation Bonus Credit: A one-time RM5 bonus credit granted upon successful registration. (For normal number)
• RM5 ×6 Months MNP Bonus Credit: RM5 bonus credit granted monthly for 6 months upon successful MNP port in.
• 1GB Activation Bonus: One-time bonus valid for 7 days, granted upon successful registration or MNP port in.
• Activation bonuses will be credited within 10 minutes after successful registration, followed by an Activation SMS.

Data & Services

• High Speed Data: Enjoy 5G/4G high speed data. Once the allocated high speed quota is fully used, data speed will be reduced to 64kbps. The 10GB Basic Internet will automatically renew every 30 days, subject to sufficient credit balance. A system generated SMS notification will be sent once 100% of the bundled high speed data has been consumed.
• International Direct Dialing (IDD) is enabled by default for all subscribers.

The ONE Prepaid SIM Card – Signing Up

• Non MyKad customers are required to present their original identification document. Foreign citizens must also provide additional valid student visa or a working permit during the registration process.
• MyKad holders who activate a SIM via self-service channels are required to have a valid MyDigital ID.
• Customers aged twelve (12) to seventeen (17) years (inclusive) (“Minor”) require consent from their parent(s) or guardian for registration. Both the parent(s) or guardian and the Minor applicant must be present for verification.
• Limitations on SIM Cards:
  • Malaysians and Permanent Residents limited to two (5) active prepaid SIMs per service provider.
  • Foreigners limited to two (2) active prepaid SIMs per service provider.

New Mobile Internet Plans

ONEdaily 1-Time Add-On

1. The ONEdaily add on is a one-time purchase valid for 24 hours from the time of activation.
2. It includes 3GB of high speed 5G/4G data, which can be shared via hotspot.
3. Calls are charged at RM0.15 per minute to all networks and are applicable only for domestic use within Malaysia.
4. A fee of RM3 will be deducted from the main credit balance for each ONEdaily add on purchase.
5. The purchase fee and 3GB data quota are not prorated.
6. The ONEdaily quota expires 24 hours after activation, and any unused data will not be carried forward.
7. Customers can purchase the ONEdaily add add-on at any time.
8. The ONEdaily is exclusively available for subscribers of the redONE The ONE Prepaid plan.
9. The ONEdaily can be purchased through the Prepaid App.

ONEweekly 1-Time Add-On

1. The ONEweekly add on is a one-time purchase, valid for 7 days from activation.
2. The ONEweekly includes 15GB of high speed 5G/4G data, which can be shared via hotspot.
3. Unlimited voice calls are available to all networks and are applicable for domestic use within Malaysia only. Video calls and calls to special numbers are excluded.
4. A fee of RM12 will be deducted from the main credit balance for each ONEweekly add on purchase.
5. The purchase fee and 15GB data quota are not prorated.
6. Any unused data from the ONEweekly add on will not be carried forward after the 7-day validity period.
7. Customers can purchase the ONEweekly add on at any time.
8. The ONEweekly is exclusively available for subscribers of the redONE The ONE Prepaid plan.
9. The ONEweekly can be purchased through the Prepaid App.

ONEyearly

1. The ONEyearly plan is a one-time yearly pass that doesn’t include data or calls.
2. This plan extends your SIM account validity for 365 days, starting from the date of purchase. Please note that it cannot be stacked with any existing validity period.
3. Upon successful purchase, RM38 will be deducted from your main credit. This is a one-time purchase, meaning stacking multiple passes is not allowed. However, you can repurchase it once your current validity expires.
4. The ONEyearly plan is exclusively available for redONE The ONE Prepaid users. You can easily subscribe through the redONE Prepaid app for a quick and hassle-free experience!

Monthly Mobile Internet Plans

1. The Mobile Internet Monthly Plans are available for both Normal Number and MNP Port-in customers.
2. Auto Renewal: The MI is an auto recurring add on that renews every 30 days, subject to sufficient credit balance. The applicable subscription fee will be deducted from the customer’s main credit balance upon subscription or renewal.
3. MI Benefits: The MI provides the applicable high speed data quota, hotspot usage and other benefits stated for the subscribed MI. The applicable fee, quota, validity and benefits may vary by MI and will be communicated at the point of subscription.
4. Non Stackable: Customers may only have one active MI plan at a time. Customers may replace an existing MI plan by subscribing to another eligible MI plan.
5. Validity & Quota: MI fees and quotas are not prorated. Unused data, call or other quotas will expire at the end of the applicable validity period and will not be carried forward.
6. Insufficient Balance: If there is insufficient credit balance upon renewal, the MI will not renew and its benefits will not be activated, unless otherwise stated by redONE Mobile.
7. Unlimited Calls: Where applicable, unlimited domestic voice calls are available to all networks in Malaysia, subject to a 2,000 minute FUP. Video calls, special, premium rate, short code and other excluded numbers are not included.
8. Eligibility: The MI is available only to the eligible redONE Prepaid customers/plans and may be subscribed through available redONE Mobile self-service channels, including the redONE Prepaid App.
9. 5G Access: 5G access is automatically enabled upon successful MI activation.
10. Data Sharing: High speed data from ONE Mobile Internet plans may be shared with other users or devices, except modems.
11. Account Validity: The ONE MI plan extends the customer’s account validity for the duration of the MI plan validity.
12. Note: The applicable subscription fee, data quota, validity period and benefits may vary by MI and will be communicated to customers at the point of subscription.

10GB 5G/4G Booster

1. Eligibility: The 10GB 5G/4G Booster is available with all ONE Mobile Internet plans except ONEyearly.
2. Usage: The Booster provides 10GB 5G/4G hotspot enabled data for all data services, excluding data roaming.
3. Validity: The Booster validity starts from activation and matches the validity of the active ONE MI plan.
4. Early Termination: If the customer unsubscribes from the ONE MI plan before expiry, the Booster will be automatically terminated and any unused Booster quota will be forfeited.
5. No Account Extension: The Booster does not extend account validity. Any unused Booster quota will be forfeited upon expiry of the MI plan.
6. Other Conditions: Customers with an active MI plan may purchase Data Top Up, subject to the applicable terms and conditions.

General Conditions

1. redONE Mobile reserves the right to amend, suspend or discontinue the MI, including its fee, quota, benefits, validity and eligibility, with applicable notice where required.
2. The MI is subject to redONE Mobile’s prevailing Terms & Conditions, Fair Usage Policy and other applicable policies. In the event of any inconsistency, the applicable redONE Mobile Terms & Conditions shall prevail.
3. redONE Mobile reserves the right to determine and amend the eligibility of customers and plans for the MI from time to time.

Change Tariff Plan

1. Upgrade plan to The ONE Prepaid can be requested beginning 28 September 2026.
2. The change plan admin fee is waived.
3. Customer can request to upgrade the plan via Prepaid App or by dialling *108#.

Change Plan Prepaid to Postpaid – powerGADGET68 (Free 5G Phone)

Eligibility Applies

1. Customers MUST meet ALL eligibility requirements:
   1. Existing redONE Prepaid ULTRAplus, BeONEplus, The ONE Prepaid customer.
   2. Aged 18 and above.
   3. Minimum 6 months tenure.
   4. Minimum total reload of RM150 over the past 6 months.
   5. Malaysian citizen.
   6. Registration via redONE Branches / redONE Partners.
   7. Registration must comply with redONE registration policy.

Not Eligible

• Customers from other telcos / OLO donors
• Corporate registrations
• M2M registrations
• Foreigners

Disclaimer

1. EligibilityExisting redONE Prepaid customers may apply to convert their existing Prepaid mobile number to redONE powerGADGET Postpaid plan, subject to the applicable eligibility requirements, registration procedures and approval by redONE Mobile.
2. Conversion ApprovalredONE Mobile reserves the right to accept or reject any Prepaid-to-Postpaid conversion request at its sole discretion where the customer does not meet the applicable eligibility requirements or where the conversion cannot be completed for any operational, technical, regulatory or other valid reason.
3. Additional VerificationThe customer may be required to complete additional verification, SIM registration or activation procedures as determined by redONE Mobile.
4. Liability for DelaysredONE shall not be responsible for any delay in the conversion or activation process arising from circumstances beyond its reasonable control, including system, network, technical, regulatory or third-party related issues.
5. Prepaid Balance and BenefitsUpon successful conversion from redONE Prepaid to Postpaid, any remaining Prepaid balance or credit in the customer’s Prepaid account will be forfeited.
6. Non-Transferable BenefitsAny remaining Prepaid balance or credit, including unused data, voice minutes, SMS, promotional credits, rewards and other Prepaid benefits, will be forfeited upon successful conversion. No refund, transfer or carry-forward of such balance or benefits to the Postpaid account will be provided.
7. Utilisation of Prepaid BalanceCustomers are advised to utilise any remaining Prepaid balance or benefits before proceeding with the conversion.
8. Customer AcknowledgementBy submitting or confirming the Prepaid-to-Postpaid conversion request, the customer acknowledges and agrees that any remaining Prepaid balance, credit and/or unused Prepaid benefits will be forfeited upon successful conversion and that no refund, transfer or carry-forward will be provided.
9. Postpaid Plan Terms ApplyUpon successful conversion, the customer will be bound by the applicable terms and conditions of the redONE powerGADGET Postpaid plan, including the applicable monthly commitment, charges, billing terms and other applicable fees.
10. Acceptance of TermsBy proceeding with the Prepaid-to-Postpaid conversion, the customer shall be deemed to have read, understood and accepted these terms and conditions, including the terms relating to the forfeiture of any remaining Prepaid balance, credit and/or unused Prepaid benefits.