redSTUDY Postpaid

redSTUDY Monthly Recurring Subscription

• What is the new redSTUDY monthly recurring Value-Added Service (VAS)?
  The new redSTUDY is an auto-recurring VAS that offers 10GB 4G LTE data access to Zoom, Google Meet, Hangout, Teams & Webex at only RM10 per subscription.
• Is redSTUDY a permanent VAS offered by redONE?
  Yes, it is available for subscription starting from 20 September 2021.
• Where can I subscribe to redSTUDY monthly recurring VAS?
  For new customers, you can subscribe to the redSTUDY monthly recurring VAS when you sign up for a new redONE line or port-in a number to redONE at any redONE Branch and redONE Partners near you.
  
  For existing customers, you can subscribe to the redSTUDY monthly recurring VAS via four (4) ways:
  a. Send to 23388 or
  b. Dialing *123# or
  c. 1App or
  d. Contact Customer Care
• I sent <ON redSTUDY> to 23388. How do I know that my subscription has been activated?
  You will receive a SMS notification to inform you that your subscription is successful within 10 minutes.
• Who can subscribe to the redSTUDY monthly recurring VAS?
  redSTUDY monthly recurring VAS is available to all redONE customers excluding M2M, FMS, MyFon, SME & Deskphone customers.
• Are there any charges for the SMS I sent to 23388?
  Yes. The standard RM0.15 per SMS will be charged to your bill.
• I have purchased the 1-time Add-on on 21 September 2021. I would like to subscribe to the redSTUDY monthly recurring VAS?
  A subscription to the redSTUDY recurring VAS while the 1-time Add-on redSTUDY is active, will result to the active 1-time Add-on redSTUDY balance data quota being FORFEITED. You are advised to only subscribe once your previous redSTUDY 1-time Add-on quota is used up or expired.
• How do I unsubscribe to redSTUDY monthly recurring VAS?
  You can contact our Customer Care to unsubscribe your redSTUDY monthly recurring VAS.
• I have terminated my subscription to redSTUDY monthly recurring VAS. Can I subscribe to redSTUDY monthly recurring VAS again?
  Yes, you can resubscribe via USSD *123# or by sending <ON redSTUDY> to 23388 or via 1App or by contacting Customer Care. RM10 per month will be charged to your bill for every successful subscription to redSTUDY monthly recurring VAS.
• Is there any registration fee required if I subscribe to redSTUDY monthly recurring VAS?
  No, there is no registration fee required.
• Will I be tied to a contract if I subscribe to redSTUDY monthly recurring VAS?
  No, there is no contract for redSTUDY monthly recurring VAS. You can choose to terminate the redSTUDY monthly recurring VAS at anytime you want. However, the subscription fee will not be pro-rated and a full month subscription fee will be charged to your bill.
• I am a Amazing8 customer. Can I subscribe to redSTUDY monthly recurring VAS?
  Yes, you can.
• How will my quota be used when I subscribe to redSTUDY?
  You will be given a separate 10GB data bucket and thus your bundled plan quota will not be used when you access Zoom, Google Meet, Hangout, Teams & Webex at high speed.
• I was on the Amazing 28 plan when I subscribe to the new redSTUDY monthly recurring VAS on the 21 October 2021. However, I have requested to change my current Amazing 28 plan to Amazing38 plan on 28 October 2021. Will my redSTUDY monthly recurring VAS subscription continue?
  The subscription will be terminated. Just resubsribe via 1App or USSD *123#.
• How do the customers check on their redSTUDY monthly recurring data usage?
  Customers can check the usage via 1App or by dialling *123.
• I have fully utilised the redSTUDY monthly recurring 10GB quota. Can I subscribe to redSTUDY monthly recurring VAS again?
  No, only ONE (1) active subscription is allowed in a month. However, you can purchase the redSTUDY 1-time Add-on. For each successful purchase, a RM10 will be charged to your bill.
• When can I utilise the redSTUDY monthly recurring VAS unlimited data quota?
  You can utilise the redSTUDY monthly recurring VAS data quota at any time.
• What is the speed of the unlimited data for redSTUDY streaming?
  The speed of the 10GB data quota for redSTUDY streaming is high speed 4G LTE data. You will need to use a 4G LTE compatible device to enjoy the 4G speed.

redSTUDY 1-time Subscription

• What is the new redSTUDY 1-time Add-on Value-Added Service (VAS)?
  The new redSTUDY is a 1-time Add-on VAS that offers 10GB 4G LTE data access to stream Zoom, Google Meet, Hangout, Teams & Webex at only RM10 per purchase.
• Is redSTUDY a permanent VAS offered by redONE?
  Yes, the 1-time Add-on VAS is available for purchase starting 20 September 2021.
• How can I purchase the redSTUDY 1-time Add-on VAS?
  You can purchase to the redSTUDY 1-time Add-on VAS via two (2) ways:
  a. Dialing *123# or
  b. 1App
• Who can purchase the redSTUDY 1-time Add-on VAS?
  redSTUDY 1-time Add-on VAS is available to all redONE customers excluding M2M, FMS, MyFon, SME & Deskphone customers.
• How do the customers check on their redSTUDY 1-time Add-on 10GB data usage?
  Customers can check the usage via 1App or by dialing *123.
• When can I utilise the redSTUDY 1-time Add-on VAS 10GB data quota?
  You can utilise the redSTUDY 1-time Add-on VAS 10GB data quota at any time and the unlimited data quota will expire at the end of the month.
• I have utilised the 10GB quota. Can I purchase the redSTUDY 1-time Add-on again?
  Yes, you can purchase up to a maximum 5 times in a month. For each successful purchase, a RM10 will be charged to your bill.
• What is the speed of the unlimited data for redSTUDY streaming?
  The speed of the unlimited data quota for redSTUDY streaming is high speed 4G LTE data. You will need to use a 4G LTE compatible device to enjoy the 4G speed.
• I am a Amazing8 customer. Can I purchase the redSTUDY?
  Yes, you can.
• How will my quota be used when I subscribe to redSTUDY?
  You will be given a separate 10GB data bucket and thus your bundled plan quota will not be used when you access Zoom, Google Meet, Hangout, Teams & Webex at high speed.

General FAQ

• What if I access a link in Zoom / Google Meet / Teams / Hangout / Webex?
  If the content is within the platforms above, your redSTUDY quota will be used.
  
  If the content link is outside of Zoom / Google Meet / Teams / Hangout / Webex:
  With Internet quota balance: your Internet Plan quota will be used.
  Without Internet quota balance: your usage will be reduced speed of 64kbps or will be charged Pay-Per-Use rate at RM0.10 / MB.

redSTUDY Monthly Recurring Subscription

• The new redSTUDY monthly recurring VAS offers 10GB high speed all day streaming to five (5) popular video conferencing channels (Zoom, Google Meet, Hangout, Teams & Webex) every day until the end of the month or until the data is fully utilised.
• redSTUDY monthly recurring VAS is a subscription based VAS and will be auto renewed on the 1st of every month unless redSTUDY has been terminated.
• The monthly fee for redSTUDY monthly recurring VAS is not pro-rated. Customers will be charged a full RM10 in the bill upon successful subscription.
• A subscription to the redSTUDY recurring VAS while the 1-time Add On redSTUDY is active, the active 1-time Add On redSTUDY data quota balance will be FORFEITED. Customer is advised to only subscribe once your previous 1-time Add On redSTUDY quota is used up.
• If the customer adds the redSTUDY monthly recurring VAS subscription at any time within the month, any previous usage will be charged normal rate and is not calculated under the 10GB redSTUDY monthly recurring VAS data bucket. Only the usage after the successful subscription will be calculated under the 10GB redSTUDY monthly recurring VAS data bucket.
• Customers can subscribe the recurring redSTUDY VAS at any time. Once the customer has fully utilised the 10GB quota, they can purchase the 1-time Add On redSTUDY VAS.
• The redSTUDY 10GB data quota will expire at the end of the calendar month. Any unutilised redSTUDY data will not be carried forward to the following month.
• The 10GB 4G LTE data can only be used for streaming 5 redSTUDY video conferencing channels. Other data usage will be deducted from the available bundled high speed data or charged Pay-Per-Use.
• When streaming via Zoom, Google Meet, Hangout, Teams & Webex, the 10GB redSTUDY data quota will be utilised first.
• Upon 100% utilization of the redSTUDY quota, any further Internet usage will be deducted from the bundled high speed data, available Data Top Up quota or charged Pay-Per-Use rate at RM0.10 / MB.
• redSTUDY can only be utilized domestically i.e. within Malaysia network only. Streaming via Zoom, Google Meet, Hangout, Teams & Webex when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
• Some redSTUDY partners may only offer content via its mobile app and not through web browser and some content may be excluded by our redSTUDY video conferencing partners.
• To use redSTUDY, you may be required to register for a personal account on our video call partners’ website or mobile app.
• You can only subscribe to one (1) redSTUDY monthly recurring VAS.
• Customers with an active redSTUDY monthly recurring VAS active can purchase the 1-time Add On redSTUDY VAS. The quota will be combined.
• Customers can request for termination at any time. The 10GB redSTUDY high speed data quota will be forfeited upon successful termination. Customer is advised to terminate redSTUDY before the start of the next bill cycle.
• In the event the customer terminates redSTUDY, the customer will be charged a full one (1) month subscription fee for the particular redSTUDY even though the customer terminates redSTUDY at any time of the month. Customers are advised to terminate redSTUDY before the start of the next bill cycle.
• redSTUDY is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other redONE Postpaid account.
• Any data used for internet or content access (such as advertisements and web analytic tools) other than for Zoom, Google Meet, Hangout, Teams & Webex streaming will be deducted from the customer’s plan data quota and not from the redSTUDY data quota.
• redSTUDY applies to video conferencing on:
  • Zoom
  • Google Meet
  • Hangout
  • Teams
  • Webex
• Usage on our redSTUDY partners’ website or mobile app is subjected to the respective video conferencing’s terms and conditions, and privacy policies and are used or provided entirely at your own risk.
• The Promotion cannot be combined with any other offers unless expressly stated.
• The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on redONE.com.my

redSTUDY 1-time Subscription

• The new redSTUDY 1-time Add-on VAS offers 10GB high speed all day streaming to five (5) popular video conferencing channels (Zoom, Google Meet, Hangout, Teams & Webex) every day until the end of the month or until the data is fully utilised.
• redSTUDY 1-time Add-on VAS is a purchase based VAS and it will expire at the end of the calendar month.
• The purchase fee for redSTUDY 1-time Add-on VAS is not pro-rated. Customers will be charged a full RM10 in the bill upon successful purchase.
• The customer can purchase the redSTUDY 1-time Add-on VAS at any time within the month, any previous usage will be charged normal rate and is not calculated under the 10GB redSTUDY 1-time Add-on VAS data bucket. Only the usage after the successful purchase will be calculated under the 10GB redSTUDY 1-time Add-on VAS data bucket.
• The 10GB 4G LTE data can only be used for video conferencing via Zoom, Google Meet, Hangout, Teams & Webex. Other data usage will be deducted from the available bundled high speed data or charged Pay-Per-Use.
• When video conferencing via Zoom, Google Meet, Hangout, Teams & Webex, the 10GB redSTUDY data quota will be utilised first.
• redSTUDY 1-time Add-on VAS can only be utilized domestically i.e. within Malaysia network only. Streaming via Zoom, Google Meet, Hangout, Teams & Webex when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
• Some redSTUDY partners may only offer content via its mobile app and not through web browser and some content may be excluded by our redSTUDY partners.
• To use redSTUDY, you may be required to register for a personal account on our video conferencing partners’ website or mobile app.
• Customers can purchase redSTUDY any time. Once the customers have fully utilised the 10GB quota, they can repurchase the redSTUDY.
• You can purchase more than one (1) redSTUDY at one time. The quota will be combined.
• You can only purchase up to a maximum FIVE (5) time redSTUDY 1-time Add-on VAS in a month.
• redSTUDY will expire at the end of the calendar month. Any unutilised quota at the end of the calendar month will not be carried forward to the following month.
• Customers with an active redSTUDY monthly recurring VAS active can purchase the 1-time Add On redSTUDY VAS. The quota will be combined.
• Upon 100% utilization of the redSTUDY quota, any further Internet usage will be deducted from the bundled high speed data, available Data Top Up quota or charged Pay-Per-Use rate at RM0.10 / MB.
• redONE will strive to fully utilise the redSTUDY monthly recurring data quota whenever the customer is video calling via Zoom, Google Meet, Hangout, Teams & Webex via redSTUDY . However, there may be instances where the redSTUDY monthly recurring data quota may inadvertently be used even when there is no streaming content on music partners happening or the data quota from the customer’s plan may be accidently used to stream instead of the subscribed redSTUDY monthly recurring quota.
  These could occur due to a number of reasons including technical issues such as missed configuration or whitelisting of wrong IP address by third parties or due to the redSTUDY partners changing or updating their IP addresses and URL without giving redONE sufficient notice to update our system. Customer must acknowledge the possibility of these instances happening and agree not to hold us liable.
• redSTUDY applies to video conferencing on:
  • Zoom
  • Google Meet
  • Hangout
  • Teams
  • Webex
• Usage on our redSTUDY partners’ website or mobile app is subjected to the respective video conferencing partners’ terms and conditions, and privacy policies and are used or provided entirely at your own risk.
• The Promotion cannot be combined with any other offers unless expressly stated.
• The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on redONE.com.my