5G redPlan38 dan 5G redPlan48

1. What are the new Postpaid plans?

   They are our new Postpaid promotion plan with 5G high-speed data quota per month. There are no extra charges when the data quota has been fully used. The data speed will be throttled down to 64kbps upon full utilization of the data quota.

2. How long is this promotion for?

   This is an offer effective from 11 June 2024 until further notice.

3. Where can I sign up for these plans?

   You may walk-in to any of our redONE stores or redONE Partners.

4. Who is eligible to subscribe to the new Postpaid plans?

   All Malaysians and foreigners above 18 years old can sign up for these plans. The plan is available for new registrations, mobile number portability (MNP) port-ins and rate plan changes. (excluding M2M).

5. How much do I need to pay upon registration?

   The Advance payment for all Mobile Number Portability (MNP) Port-in request is waived. If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months. If you are a foreigner, you have to pay a deposit equivalent of their respective monthly credit limit.

   Postpaid Plan	5G redPlan38	5G redPlan48
   Advance Payment	RM38	RM48
   Registration Fee	RM10	RM10

6. Will I be tied to a contract if I sign up for 5G redPlan38 or 5G redPlan48?

   The new plans is tied to a 6 months contract. If you take up a premium number you will be subjected to a contract period of 24 months. Should you remain with redONE for a full 6 months, you will be entitled to sign up for a supplementary line that come with a complementary (free) new 5G device.

7. What will happen to the 5G Bonus Quota if I change my plan to another plan?

   5G bonus quota shall be forfeited if there is change to non-eligible plans.

8. Does the 5G bonus quota comes with contract?

   No. The 5G bonus quota does not come with contract.

9. When can I get the 5G Bonus Quota?

   You will receive the quota immediately upon the successful plan activation.

10. If I have not utilised all the quota for base and hotspot, can I bring forward the unused quota for next month?

    No, the validity for the Internet and Hotspot is only until the end of the month. The unused quota will be forfeited and not carried forward.

redCALL

1. What is redCALL?

   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.

2. Do I need to activate/ subscribe redCALL?

   No, the redCALL will be activated automatically once your 5G redPlan38 and 5G redPlan48 plan is successfully activated or successfully ported-in.

3. I don’t want the redCALL service. Can I terminate it?

   No, you cannot terminate the redCALL service. It is bundled with the 5G redPlan38 and 5G redPlan48 plan for you to enjoy unlimited calls to all networks in Malaysia.

4. Are the unlimited voice calls to all networks valid for calls made when I am roaming?

   The unlimited voice calls are valid for domestic calls in Malaysia only.

5. Do the unlimited voice calls include calls to fixed lines e.g. 03 numbers?

   Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.

6. Is there a Fair Usage Policy for the unlimited voice calls?

   Yes, Fair Usage Policy of 100 hours per month is applicable.

7. What happens when I exceed the Fair Usage Policy for unlimited calls?

   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

Unlimited YouTube, Facebook & Instagram

1. What is the unlimited YouTube, Facebook & Instagram?

   The unlimited YouTube, Facebook & Instagram is bundled to the 5G redPlan38 for streaming until the end of the month.

2. I don’t want the unlimited YouTube, Facebook & Instagram service. Can I terminate it?

   No, you cannot terminate the service. It is bundled with the 5G redPlan38 plan for you to enjoy unlimited streaming to YouTube, Facebook & Instagram.

3. Is there a Fair Usage Policy for the unlimited YouTube, Facebook & Instagram?

   Yes, Fair Usage Policy of 50GB per month is applicable.

4. What happens when I exceed the Fair Usage Policy?

   Subsequent data usage will be deducted from your main data bucket.

5. When can I utilise the unlimited YouTube, Facebook & Instagram quota?

   You can utilise the unlimited data quota at any time.

6. What is the speed of the unlimited YouTube, Facebook & Instagram?

   The speed of the unlimited YouTube, Facebook & Instagram streaming is capped at 6Mbps.

7. Am I allowed to share the unlimited YouTube, Facebook & Instagram with other devices via mobile hotspot?

   The the unlimited YouTube, Facebook & Instagram is meant for personal use on your smartphone only.

redDATA

1. What is the new redDATA?

   The redDATA monthly recurring VAS offers unlimited data@6Mbps every day until the end of the month.

2. Do I need to activate/ subscribe redDATA?

   No, the redDATA will be activated automatically once your 5G redPlan48 Postpaid plan is successfully activated or successfully ported-in.

3. I don’t want the redDATA service. Can I terminate it?

   No, you cannot terminate the redDATA service. It is bundled with the 5G redPlan48 Postpaid plan for you to enjoy unlimited data for all data usage.

4. Is there a Fair Usage Policy for the unlimited data?

   Yes, Fair Usage Policy of 100GB per month is applicable.

5. What happens when I exceed the Fair Usage Policy for unlimited data?

   Subsequent data usage will be slowed to a maximum of 64kbps.

6. What can I use the Unlimited data for?

   The Unlimited Data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on both 4G networks.

7. When can I utilise the redDATA unlimited data quota?

   You can utilise the redDATA unlimited data quota at any time.

8. What is the speed of the unlimited data for redDATA?

   The speed of the redDATA streaming is capped at 6Mbps speed.

9. Can I enjoy the Unlimited Data when I am overseas?

   No, the Unlimited Data are available for domestic usage only. Standard roaming charges apply for data usage when roaming overseas.

10. Am I allowed to share my redDATA Unlimited data with other devices via mobile hotspot?

    The Unlimited data is meant for personal use on your smartphone only.

5G redPlan38 and 5G redPlan48

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.

2. Monthly access fee for the 5G redPlan38 plan is only applicable for the bundled high speed data, unlimited YouTube, Facebook & Instagram and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.

3. Monthly access fee for the 5G redPlan48 plan is only applicable for the bundled high speed data, unlimited internet and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.

4. Advance Payment and Registration Fee is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.

Postpaid Plan	5G redPlan38	5G redPlan48
Advance Payment	RM38	RM48
Registration Fee	RM10	RM10

5. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.

6. redCall is bundled with the 5G redPlan38 and 5G redPlan48 plan and is not optional. RM10 per month will be charged to the bill for redCall.

7. The bundled data, unlimited freebie (for 5G redPlan38), unlimited internet (for 5G redPlan48) and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on PayPer-Use (PPU) rate.

8. In the 5G redPlan38 and 5G redPlan48 first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% -75%	Data Usage 76% or more
5G redPlan38	RM7	RM14	RM21	RM28
5G redPlan48	RM9.50	RM19	RM28.50	RM38

9. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.

10. Change plan request to the new 5G redPlan38 and 5G redPlan48 plan is not allowed.

redCall

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.

2. The redCALL VAS is bundled with the NEW 5G redPlan38 and 5G redPlan48 plans and is not optional. RM10 per month will be charged to the bill.

3. Unlimited voice calls include:

   1. All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators

   2. All domestic calls to national fixed line numbers

4. CALLS EXCLUDED from the unlimited voice calls include:

   1. Calls to 1300 / 1700 / 1600 / 1MOCC numbers

   2. Calls to special and premium numbers

   3. Video calls

   4. IDD calls

5. The redCALL VAS will be auto renewed on the 1st of every month.

6. In any event where the customer wants to change his/her subscribed plan from the NEW 5G redPlan38 and 5G redPlan48 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing8, Amazing28+ or Data28.

7. The unlimited calls to all networks in Malaysia shall NOT be:

   • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   • Used for rerouting calls (connection with a device/software/application)
   • Used to setup switch devices which could keep a line open potentially for hours
   • Used for multiple simultaneous calling and conference calling
   • Used for call centre and telemarketing
   • Used for continuous calling for extended period of time, auto dialing and machine to machine communication

Unlimited YouTube, Facebook & Instagram (5G redPlan38)

1. The unlimited YouTube, Facebook & Instagram is applicable for domestic usage within Malaysian only.

2. When the customer is streaming YouTube, Facebook or Instagram the unlimited bucket will be utilized first.

3. Once the unlimited bucket has been fully utilized, subsequent YouTube, Facebook or Instagram usage will be deducted from the main data bucket.

4. When the customer is browsing the web, playing online games, sharing data the main data bucket will be utilized.

5. Accessing links in YouTube, Facebook & Instagram:

   • If the content is within YouTube, Facebook or Instagram, your unlimited quota will be used.
   • If the content link directs you outside of YouTube, Facebook & Instagram:
     • If you have remaining intent quota balance – your internet plan quota will be used for the content else the usage will be slowed to 64kbps.

6. The unlimited YouTube, Facebook & Instagram is bundled with the NEW 5G redPlan38 plan and is not optional.

7. The unlimited YouTube, Facebook & Instagram will be auto renewed on the 1st of every month.

8. The unlimited YouTube, Facebook & Instagram quota will expire at the end of the calendar month.

9. Unlimited YouTube, Facebook & Instagram can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.

10. In any event where the customer wants to change his/her subscribed plan from the 5G redPlan38 plan to another plan, the unlimited YouTube, Facebook & Instagram will be automatically terminated.

11. Upon 100% utilization of the unlimited YouTube, Facebook & Instagram quota, any further Internet usage will be deducted from the bundled high speed data or available Data Top Up.

12. Unlimited YouTube, Facebook & Instagram is only for subscribers’ individual use and cannot be shared with any other person(s) or devices in any manner (including modems or mobile hotspot).

13. redONE will strive to fully utilise unlimited YouTube, Facebook & Instagram quota whenever the customer is streaming via unlimited YouTube, Facebook & Instagram quota. However, there may be instances where the unlimited YouTube, Facebook & Instagram quota may inadvertently be used even when there is no streaming content on YouTube, Facebook & Instagram partners happening or the data quota from the customer’s plan may be accidently used to stream instead of the unlimited quota. These could occur due to a number of reasons including technical issues such as missed configuration or whitelisting of wrong IP address by third parties or due to the YouTube, Facebook & Instagram partners changing or updating their IP addresses and URL without giving redONE sufficient notice to update our system. Customer must acknowledge the possibility of these instances happening and agree not to hold us liable.

redDATA(5G redPlan48)

1. The redDATA Value-Added Service (VAS) offers unlimited data@6Mbps and is applicable for domestic usage within Malaysian only.

2. The redDATA VAS is bundled with the NEW 5G redPlan48 Postpaid plan and is not optional.

3. The unlimited data can be used for all data services.

4. redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.

5. The redDATA VAS will be auto renewed on the 1st of every month.

6. The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.

7. In any event where the customer wants to change his/her subscribed plan from 5G redPlan48 to another plan, the subscription to redDATA will be automatically terminated.

8. Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds.

9. Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE’s Fair Usage Policy.

10. Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redonemobile.com.my/en/fair-use-policy/

11. redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Postpaid account.

12. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:

    • shows excessive usage or placing unusual burdens on the network;
    • is for unlawful activities or for suspected fraudulent activities;
    • is not in accordance with the Fair Usage Policy (at https://www.redonemobile.com.my/en/fair-use-policy/)
    • is for commercial/non-personal purposes.

13. The Promotion is provided according to the Terms of Service on our Postpaid SignUp Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on www.redonemobile.com.my

Bonus 5G Data

1. The Bonus 5G data is only available within the 5G network area via use of a 5G capable, supported and enabled Mobile Device. When you are located outside the 5G network coverage area, you will be running on your 4G data.

2. To enjoy 5G, please ensure that:

   • You are using a 5G capable device;
   • You have a 4G LTE SIM.
   • You have 5G settings enabled on your device.
   • You are within 5G coverage.

3. The Bonus 5G data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on 5G networks only.

4. Your Bonus 5G data will be deducted from 5G datapool first before using the 5G/4G data.

5. The Bonus 5G data is for personal use only.

6. No charge for the 5G data. Customer will not be able to enjoy the 5G data should the line is suspended.

7. Customers cannot request to cancel the 5G data.

Data Utilization Priority

1. When the customer is streaming YouTube, Facebook or Instagram the unlimited bucket to be utilized first.

2. If the customer is using a 5G enabled device, when browsing the web, playing online games the Bonus 5G data bucket to be utilized first. Should there be no 5G service, the usage wll be deducted from the main Internet quota bucket.

3. Once the unlimited FREEBIE bucket have been fully utilized, subsequent YouTube, Facebook or Instagram usage will be deducted from the 5G bucket if the customer is using a 5G enabled device else the main data bucket will be deducted.

4. Your 5G data usage will be deducted from the Bonus 5G Data datapool first before using the 5G/4G data.

5. Hotspot usage will be deducted from the bundled 5G/4G data bucket.

Data Top Up

1. 5G redPlan38 and 5G redPlan48 customers is allowed to purchase the 30 days Data Top Up.

2. The Data Top Up quota will expire at the end of the month. The balance quota will not be rolled over to the following month.

3. The Data Top Up purchase fee and quota are not prorated.

4. The bundled high speed data can be used for all data services and can be shared to other devices via hotspot

5. The Data Top Up can be purchased via Postpaid 1App or by dialing *123#.

6. The Data Top Up is not applicable while roaming. Roaming data are chargeable based on Pay-Per-Use (PPU) rate.