Hot Selling Postpaid Plans

1. What are the new Postpaid plans?

   They are our new Postpaid promotion plan with 5G high-speed data quota per month. There are no extra charges when the data quota has been fully used. The data speed will be throttled down to 64kbps upon full utilization of the data quota.

2. How long is this offer?

   This is an offer effective from 2 May 2024 until further notice.

3. Where can I sign up for these plans?

   You may walk-in to any of our redONE stores or redONE Partners or you may self-register online.

4. Who is eligible to subscribe to the new Postpaid plans?

   All Malaysians and foreigners above 18 years old can sign up for these plans. The plan is available for new registrations, mobile number portability (MNP) port-ins and rate plan changes. (excluding M2M).

5. How much do I need to pay upon registration?

   Postpaid Plans	5G Postpaid38	5G Postpaid48
   Advance Payment	RM38	RM48
   Registration Fee	RM10	RM10

   The Advance payment for all Mobile Number Portability (MNP) Port-in request is waived. If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months. If you are a foreigner, you have to pay a deposit equivalent of your monthly credit limit.

6. How do I switch back to my previous plan?

   You may change to any plans which are published on our website if you meet the eligibility requirement. Plans which are no longer published are closed for new subscription.

7. What will happen to the 5G Bonus Quota if I change my plan to another plan?

   5G bonus quota shall be forfeited if there is change to non-eligible plans.

8. Does the 5G bonus quota come with a contract?

   No. The 5G bonus quota does not come with contract.

9. When can I get the 5G Bonus Quota?

   You will receive the quota immediately upon the successful plan activation.

10. If I have not utilised all the quota for base and hotspot, can I bring forward the unused quota for next month?

    No, the validity for the Internet and Hotspot is only until the end of the month. The unused quota will be forfeited and not carried forward.

11. The plan comes with bundled data. Which data will be utilized first?

    Below table are the data utilization priority:

    Utilization	Data Usage
    Plan	5G Postpaid38	5G Postpaid48
    1st	30GB Bonus 5G Data	50GB Bonus 5G Data
    2nd	Unlimited YouTube, Facebook & Instagram @ HD speed	50 GB bundled 5G/4G Data
    3rd	40GB bundled 5G/4G Data	Unlimited Internet @ 6 Mbps
    4th	Purchased Data Top Up	Purchased Data Top Up
    5th	Basic Internet @ 64 kbps	Basic Internet @ 64 kbps

redCALL

1. What is redCALL?

   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.

2. Do I need to activate/ subscribe redCALL?

   No, the redCALL will be activated automatically once your 5G Postpaid38 or 5G Postpaid 48 plan is successfully activated or successfully ported-in.

3. I don’t want the redCALL service. Can I terminate it?

   No, you cannot terminate the redCALL service. It is bundled with the 5G Postpaid38 and 5G Postpaid 48 plan for you to enjoy unlimited calls to all networks in Malaysia.

4. Is the unlimited voice calls to all networks valid for calls made when I am roaming?

   The unlimited voice calls is valid for domestic calls in Malaysia only.

5. Does the unlimited voice calls include calls to fixed lines e.g. 03 numbers?

   Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.

6. Is there a Fair Usage Policy for the unlimited voice calls?

   Yes. Unlimited voice calls to all networks is subject to our Fair Usage Policy which will be applicable if you have exceeded 100 hours per month.

7. What happens when I exceed the Fair Usage Policy for unlimited calls?

   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

Unlimited YouTube, Facebook & Instagram (5G Postpaid38)

1. What is the unlimited YouTube, Facebook & Instagram?

   The unlimited YouTube, Facebook & Instagram @ 6 Mbps is bundled to the 5G Postpaid38 for streaming until the end of the month.

2. I don’t want the unlimited YouTube, Facebook & Instagram service. Can I terminate it?

   No, you cannot terminate the service. It is bundled with the 5G Postpaid38 for you to enjoy unlimited streaming to YouTube, Facebook & Instagram.

3. Is there a Fair Usage Policy for the unlimited YouTube, Facebook & Instagram?

   Yes, Fair Usage Policy of 50 GB per month is applicable.

4. What happens when I exceed the Fair Usage Policy?

   Subsequent data usage will be deducted from your main data bucket.

5. When can I utilise the unlimited YouTube, Facebook & Instagram quota?

   You can utilise the unlimited data quota at any time.

6. What is the speed of the unlimited YouTube, Facebook & Instagram?

   The speed of the unlimited YouTube, Facebook & Instagram streaming is capped at 6 Mbps.

7. Am I allowed to share the unlimited YouTube, Facebook & Instagram with other devices via mobile hotspot?

   No. The unlimited YouTube, Facebook & Instagram is meant for personal use on your smartphone only.

5G

1. What is 5G?

   5G is the 5th generation of mobile networks. With this technology, you can expect a better online experience using your mobile Internet with 5G connectivity.

2. How will I know when I can use 5G?

   redONE will send you an SMS notification stating that you can start using 5G services. Once you received this SMS, you can enjoy these services automatically with a 5G device within the 5G coverage area and the 5G icon will appear on your phone.

3. What if I don’t see the 5G icon on my phone?

   If the 5G icon doesn’t appear automatically, you can set your phone manually to receive 5G coverage. First, make sure that you are within a 5G coverage area so you can have instant access to 5G. Then, follow the steps below:

   Setting > Connection > Mobile Networks > Network Mode > Select 5G/LTE/3G/2G (Auto Connect)

4. Why is my network experience inconsistent when switching between 4G and 5G?

   The 5G network is currently in the roll-out process. Please expect occasional network interruptions when switching between 4G and 5G.

5. What are the benefits of having 5G?

   1. Faster speeds so that downloading and uploading large content or data will take a much shorter time

   2. 1,000x more connections than previous 4G connectivity so you can connect to more devices without compromising on the speed

   3. 5x quicker response time so sending and receiving information is now more efficient

   4. 5x more energy efficient compared to earlier generations.

6. Why should I sign up with redONE to experience 5G?

   You can get more benefits, exclusive for redONE 5G users:

   1. Get the widest 4G coverage when you are out of 5G’s current limited range

   2. Enjoy a smooth online gaming experience with award-winning cloud gaming titles by Blacknut with more than 10 new games every month over 30 categories and genres from more than 60 international game publishers

   3. Explore new augmented reality (AR) content, such as in education and gaming, by Nonvoice, the world’s first 5G app agency

   4. Get special offers on the latest 5G smartphone devices

5G Postpaid38

5G Postpaid38
Monthly Commitment: RM38
Internet Quota: 40GB 5G/4G
Bonus Data: 30GB 5G
Calls: Unlimited
Social Media: Unlimited YouTube, Facebook & Instagram @6Mbps FUP:50GB
Hotspot: Deduct from monthly 5G/4G internet quota
Total Data: 120GB

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.

2. Monthly redCALL for 5G Postpaid38 applicable for bundled high-speed data, unlimited YouTube, Facebook & Instagram, and unlimited voice calls to all networks in Malaysia and fixed-line numbers, not for video calls and calls to special numbers.

3. RM38 Advance Payment is required. The Advance Payment is waived for MNP-Port-in customers. The collected Advance Payment will be used to deduct against your first month’s bill, and you will only be required to pay any balance due under your first month’s bill.

4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent to their respective monthly credit limit.

5. The bundled data, redCALL and unlimited YouTube, Facebook & Instagram are bundled with the 5G Postpaid38 plan and are not optional. RM10 per month will be charged to the bill for redCALL.

6. The bundled data, unlimited YouTube, Facebook & Instagram, and unlimited voice calls to all networks are applicable for domestic usage only within the Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.

7. In the 5G Postpaid38 bill, the data bundle will be prorated based on the customer’s bundled high-speed data usage. The prorated usage prices are as follows:

   Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% – 75%	Data Usage 76% or more
   5G Postpaid38	RM7	RM14	RM21	RM28

8. Upon 100% utilization of the bundled high-speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed (Capped at 10 GB). Customers may opt to purchase Data Top Up to continue surfing the Internet at high speed.

9. Basic Internet is the standard 64Kbps.

10. 5G Postpaid38 customers are allowed to purchase the 30 days Data Top Up.

11. Change plan request to the new 5G Postpaid38 plan is allowed starting from May 2024.

12. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

5G Postpaid48

5G Postpaid48
Monthly Commitment: RM48
Internet Quota: 50GB 5G/4G
Bonus Data: 50GB 5G
Calls: Unlimited
Internet: Unlimited Internet @6Mbps FUP:100GB
Hotspot: Deduct from monthly 5G/4G internet quota
Total Data: 200GB

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.

2. Monthly access fee for the 5G Postpaid48 plan is only applicable for bundled high-speed data, unlimited internet and unlimited voice calls to all networks in Malaysia and fixed-line numbers, not for video calls and calls to special numbers.

3. RM48 Advance Payment is required. The Advance Payment is waived for MNP-Port-in customers. The collected Advance Payment will be used to deduct against your first month’s bill, and you will only be required to pay any balance due under your first month’s bill.

4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent to their respective monthly credit limit.

5. The redCALL unlimited internet are bundled with the 5G Postpaid48 plan and are not optional. RM10 per month will be charged to the bill for redCALL.

6. The bundled data, unlimited internet and unlimited voice calls to all networks are applicable for domestic usage only within the Malaysian network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.

7. In the 5G Postpaid48 bill, the data bundle will be prorated based on the customer’s bundled high-speed data usage. The prorated usage prices are as below:

   Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% – 75%	Data Usage 76% or more
   5G Postpaid48	RM9.50	RM19	RM28.50	RM38

8. Upon 100% utilization of the bundled high-speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed (Capped at 10 GB). Customers may opt to purchase Data Top Up to continue surfing the Internet at high speed.

9. Basic Internet is the standard 64kbps.

10. Change plan request to the new 5G Postpaid48 plan is allowed starting from May 2024.

11. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.

2. The redCALL VAS is bundled with the NEW 5G Postpaid38 and 5G Postpaid48 plans and is not optional. RM10 per month will be charged to the bill.

3. Unlimited voice calls include:

   1. All domestic calls to redONE Postpaid, redONE Prepaid, and other mobile operators

   2. All domestic calls to national fixed line numbers

4. CALLS EXCLUDED from the unlimited voice calls include:

   1. Calls to 1300 / 1700 / 1600 / 1MOCC numbers

   2. Calls to special and premium numbers

   3. Video calls

   4. IDD calls

5. The redCALL VAS will be auto-renewed on the 1st of every month.

6. In any event where the customer wants to change his/her subscribed plan from the NEW 5G Postpaid38 and 5G Postpaid48 to another plan, the subscription to redCALL will be automatically continued unless the new plan is 5G Postpaid10 Amazing28+ or Data28.

7. The unlimited calls to all networks in Malaysia shall NOT be:

   1. Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia

   2. Used for rerouting calls (connection with a device/software/application)

   3. Used to setup switch devices which could keep a line open potentially for hours

   4. Used for multiple simultaneous calling and conference calling

   5. Used for call centre and telemarketing

   6. Used for continuous calling for an extended period of time, auto-dialing and machine-to-machine communication

Unlimited YouTube, Facebook & Instagram (5G Postpaid38)

1. YouTube, Facebook & Instagram unlimited is only for domestic usage within Malaysia.

2. When customers stream YouTube, Facebook, or Instagram, the unlimited quota will be used first.

3. Once the unlimited quota has been fully utilized, subsequent usage of YouTube, Facebook, or Instagram will be deducted from the main data quota.

4. When customers browse the web, play online games, or share data, the main data quota will be used.

5. Accessing links within YouTube, Facebook & Instagram:

   1. 1. If the content is within YouTube, Facebook, or Instagram, your unlimited quota will be used.

      2. If the content link directs you outside of YouTube, Facebook & Instagram:

         1. If you have remaining internet quota balance, your internet plan quota will be used for the content; otherwise, usage will be slowed to 64kbps.

6. YouTube, Facebook & Instagram unlimited is included with the NEW 5G Postpaid38 plan and is not optional.

7. YouTube, Facebook & Instagram unlimited will be automatically renewed on the 1st of every month.

8. The quota for YouTube, Facebook & Instagram unlimited will expire at the end of the calendar month.

9. YouTube, Facebook & Instagram unlimited can only be used within the country, i.e., within the Malaysian network. Data usage while overseas will incur roaming charges. Customers will be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.

10. In any event where customers want to change their subscribed plan from 5G Postpaid38 and 5G Postpaid48 to another plan, YouTube, Facebook & Instagram unlimited will be automatically terminated.

11. After 100% utilization of the YouTube, Facebook & Instagram unlimited quota, any further internet usage will be deducted from the bundled high-speed data or available Data Top Up.

12. YouTube, Facebook & Instagram unlimited is only for the individual use of customers and cannot be shared with anyone else or devices in any manner (including modems or mobile hotspots).

13. redONE will endeavor to fully utilize the YouTube, Facebook & Instagram unlimited quota whenever customers are streaming via the unlimited quota. However, there may be instances where the unlimited quota may inadvertently be used even when there is no streaming content on YouTube, Facebook & Instagram, or the data quota from the customer’s plan may be accidentally used to stream instead of the unlimited quota. These could occur due to various reasons, including technical issues such as missed configuration or whitelisting of wrong IP addresses by third parties, or due to changes or updates in IP addresses and URLs by YouTube, Facebook & Instagram partners without giving redONE sufficient notice to update our system. Customers must acknowledge the possibility of these instances happening and agree not to hold us liable.

5G Data Bonus

1. The Bonus 5G data is only available within the 5G network area via use of a 5G capable, supported and enabled Mobile Device. When you are located outside the 5G network coverage area, you will be running on your 4G data.

2. To enjoy 5G, please ensure that:

   1. You are using a 5G capable device;

   2. You have a 4G LTE SIM;

   3. You have 5G settings enabled on your device;

   4. You are within 5G coverage.

3. The Bonus 5G data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on 5G networks only.

4. Your Bonus 5G data will be deducted from 5G datapool first before using the 5G/4G data.

5. The Bonus 5G data is for personal use only.

6. No charge for the 5G data. Customer will not be able to enjoy the 5G data should the line is suspended.

7. Customers cannot request to cancel the 5G data.

redDATA (5G Postpaid48)

1. The redDATA Value-Added Service (VAS) offers unlimited data@6Mbps and is applicable for domestic usage within Malaysia only.

2. The redDATA VAS is bundled with the NEW 5G Postpaid48 Postpaid plan and is not optional.

3. The unlimited data can be used for all data services.

4. redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.

5. The redDATA VAS will be auto-renewed on the 1st of every month.

6. The redDATA data will expire at the end of the calendar month. Any unutilized redDATA data will not be carried forward to the following month.

7. In any event where the customer wants to change his/her subscribed plan from NEW 5G Postpaid48 to another plan, the subscription to redDATA will be automatically terminated.

8. Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds.

9. Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE’s Fair Usage Policy.

10. Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redonemobile.com.my/en/fair-use-policy/.

11. redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Postpaid account.

12. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage: shows excessive usage or placing unusual burdens on the network;

    1. is for unlawful activities or for suspected fraudulent activities;

    2. is not in accordance with the redDATA Fair Usage Policy (at https://www.redonemobile.com.my/en/fair-use-policy/).

    3. is for commercial/non-personal purposes.

13. The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on http://www.redonemobile.com.my/.

Data Top Up

1. 5G Postpaid38 and 5G Postpaid48 customers are allowed to purchase the 30 days Data Top Up.

2. The Data Top Up quota will expire at the end of the month. The balance quota will not be rolled over to the following month.

3. The Data Top Up purchase fee and quota are not prorated.

4. Customers can purchase the Data Top Up at any time.

5. The Data Top Up can be purchased by dialing *123# or via Postpaid 1App.

6. The Data Top Up is not applicable while roaming. Roaming data are chargeable based on Pay-Per-Use (PPU) rate.

Data Utilization Priority

1. When the customer is streaming YouTube, Facebook or Instagram, the unlimited bucket will be utilized first.

2. If the customer is using a 5G enabled device, when browsing the web or playing online games the Bonus 5G data bucket will be utilized first. Should there be no 5G service, the usage will be deducted from the main Internet quota bucket.

3. Once the unlimited FREEBIE bucket has been fully utilized, subsequent YouTube, Facebook or Instagram usage will be deducted from the 5G bucket if the customer is using a 5G enabled device. Otherwise, the main data bucket will be deducted.

4. Your 5G data usage will be deducted from the Bonus 5G Data datapool first before using the 5G/4G data.

5. Hotspot usage will be deducted from the bundled 5G/4G data bucket.