Customer Survey

Amazing8, Amazing38 & Amazing58

1. Where can I sign up for these plans?
   You may walk-in to any of our redONE store or redONE Partners or Online Self registration.
2. Who is eligible to sign up for these plans?
   All Malaysians and foreigners above 18 years old can sign up for these plans. The plan is available for new registrations, mobile number portability (MNP) port-ins and rate plan changes. (excluding M2M).
3. How much do I need to pay upon registration?
   
   • • Please refer below table for the upfront payment charges:

   Item	Amazing8	Amazing38	Amazing58
   Registration Fee	RM10	RM10	RM10
   Advance Payment	RM25	RM38	RM58

   • • For a limited time only, we are waiving the Advance payment for all Mobile Number Portability (MNP) Port-in request to Amazing38 and Amazing58.
     • If you require a higher credit limit, deposit is required if your tenure with redONE is less than 6 months.
     • If you are a foreigner, you have to pay a deposit equivalent of their respective monthly credit limit.
4. What is Amazing8, Amazing38 and Amazing58?
   

   Postpaid Plans	Amazing8	Amazing38	Amazing58
   Monthly Fee	RM8	RM38	RM58
   Data	2GB	65GB(20GB + 1.5GB daily data)	90GB(30GB + 2GB daily data)
   Voice Call	Unlimited to redONE Postpaid	Unlimited Calls
   Mobile Hotspot/ Shareable data	To be drawn from Data bucket

5. Can I port to the new Postpaid plan?
   Yes. You can port in and subscribe to the new Postpaid plans provided you do not have any outstanding balance or under contract with your current mobile service provider.
6. What happens if I do not fully utilise my High-Speed Data allocation?
   Your balance quota for the month will be forfeited.
7. Will I be tied to a contract if I sign up for this plan?
   This plan is not contracted. If you take up a premium number, you will be subjected to a contract period of 24 months.
8. After I take up one of these plans, am I allowed to upgrade my monthly data bundle?
   You can buy the one-off Data Top Up by dialing *123# or log on to 1App to purchase additional data.
9. Can I register for any supplementary lines with Amazing58?
   Yes, you can register up to 6 supplementary lines.
10. I am an existing Amazing8 customer. Can I change my plan to the new Amazing58 plan?
    Yes you can.
11. I purchased the redVIDEO 1 time Add-on, which data will be utilized first?
    Below table are the data utilization priority:

    Utilisation	Data Usage
    Plan	Amazing8	Amazing38	Amazing58
    1st	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC/day	redDAILY 1.5GB/day	redDAILY 2GB/day
    2nd	2GB bundled 4G LTE Data High Speed Data	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC	Purchased redVIDEO, redSOCIAL, redSTUDY, redMUSIC
    3rd	Purchased Data Top Up	20GB bundled 4G LTE Data High Speed Data	30GB bundled 4G LTE Data High Speed Data
    4th	Basic Internet @64kbps	Purchased Data Top Up	Purchased Data Top Up
    5th	–	Basic Internet @64kbps	Basic Internet @64kbps

redCall

1. What is redCALL?
   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
2. Do I need to activate/ subscribe redCALL?
   No, the redCALL will be activated automatically once your AMAZING38 or AMAZING58 Postpaid plan is successfully activated or successfully ported-in.
3. I don’t want the redCALL service. Can I terminate it?
   No, you cannot terminate the redCALL service. It is bundled with the AMAZING38 and AMAZING58 Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.
4. Is there a Fair Usage Policy for the unlimited voice calls?
   Yes, Fair Usage Policy of 100 hours per month is applicable.
5. What happens when I exceed the Fair Usage Policy for unlimited calls?
   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

redDAILY

1. What is redDAILY?
   redDAILY offers per day data usage every day until the end of the month or until the redDAILY data quota is fully utilised.
2. How much redDAILY quota do I get every day?
   

   Amazing38	Amazing58
   1.5GB per day	2GB per day

3. Do I need to activate/ subscribe redDAILY?
   No, the redDAILY will be activated automatically once your Amazing38 or Amazing58 Postpaid plan is successfully activated or successfully ported-in. Subscription charges for individual partners may apply, if any.
4. I don’t want the redDAILY service. Can I terminate it?
   No, you cannot terminate the redDAILY service. It is bundled with the Amazing38 or Amazing58 Postpaid plan for you to enjoy access to all data usage in Malaysia.
5. How do the customers check on their redDAILY data balance?
   Customers can check the usage via 1App or dial *123#.
6. When can I utilise the redDAILY Daily data quota?
   You can use the redDAILY Daily data anytime. The redDAILY data will expire at the end of the day at 11:59PM every day.
7. What is the speed of the redDAILY Daily data for streaming?
   The speed of the redDAILY data quota is high speed. You will need to use a 4G LTE compatible device to enjoy the 4G speed.
8. Does redDAILY consume my plan’s bundled data?
   No. redDAILY provides you additional daily data for your data needs. Standard data consumption may apply for any in-app purchase, third party apps and links out of redDAILY’s partners.

Amazing58

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
2. Monthly access fee for AMAZING58 plan is only applicable for the bundled high speed data, bundled redDAILY 2GB and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
3. RM58 Advance Payment is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.
4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.
5. The redCALL and redDAILY 2GB VAS are bundled with the AMAZING58 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
6. The bundled data, bundled redDAILY 2GB and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
7. In the AMAZING58 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
   

   Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% – 75%	Data Usage 76% or more
   AMAZING58	RM12	RM24	RM36	RM48

8. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
9. Basic Internet is the standard 64kbps speed.
10. Change plan request to the new AMAZING58 plan is allowed starting from 1st August 2023.
11. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

Amazing38

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
2. Monthly access fee for AMAZING38 plan is only applicable for the bundled high speed data, bundled redDAILY 1.5GB and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
3. RM38 Advance Payment is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.
4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.
5. The redCALL and redDAILY 1.5GB VAS are bundled with the AMAZING38 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
6. The bundled data, bundled redDAILY 1.5GB and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
7. In the AMAZING38 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
   

   Plan Name	Data Usage 25% or less	Data Usage 26% – 50%	Data Usage 51% – 75%	Data Usage 76% or more
   AMAZING38	RM17	RM14	RM21	RM28

8. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
9. Basic Internet is the standard 64kbps speed.
10. Change plan request to the new AMAZING38 plan is allowed starting from 1st August 2023.
11. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

Amazing8

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
2. Monthly access fee for AMAZING8 plan is only applicable for the bundled high speed data and unlimited voice calls to all redONE Postpaid numbers in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
3. RM25 Advance Payment is required. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.
4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.
5. The bundled data and unlimited voice calls to all redONE Postpaid numbers are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
6. The AMAZING8 plan’s first bill is charged a full month.
7. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
8. Basic Internet is the standard 64kbps speed.
9. Change plan request to the new AMAZING8 plan is allowed starting from 1st August 2023.
10. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

redCall

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
2. The redCALL VAS is bundled with the NEW AMAZING38 and AMAZING58 Postpaid plans and is not optional. RM10 per month will be charged to the bill.
3. Unlimited voice calls include:
   
   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
   • All domestic calls to national fixed line numbers
4. CALLS EXCLUDED from the unlimited voice calls include:
   
   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   • Calls to special and premium numbers
   • Video calls
   • IDD calls
5. The redCALL VAS will be auto renewed on the 1st of every month.
6. In any event where the customer wants to change his/her subscribed plan from the NEW AMAZING38 or AMAZING58 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing8 or RP8.
7. The unlimited calls to all networks in Malaysia shall NOT be:
   
   • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   • Used for rerouting calls (connection with a device/software/application)
   • Used to setup switch devices which could keep a line open potentially for hours
   • Used for multiple simultaneous calling and conference calling
   • Used for call centre and telemarketing
   • Used for continuous calling for extended period of time, auto dialing and machine to machine communication

redDAILY

1. The redDAILY offers per day usage every day until the end of the month or until the redDAILY data quota is fully utilised. Once the customers have fully utilised the daily quota, they can purchase the high speed Value Added-Services or Data Top Up.
2. The redDAILY quota can be used for all data services in Malaysia.
3. The redDAILY is bundled with the NEW AMAZING38 and AMAZING58 Postpaid plan and is not optional.
4. The AMAZING38 and AMAZING58 plan’s available daily data quota:
   

   AMAZING38	AMAZING58
   1.5GB per day	2GB per day

5. The redDAILY quota will expire at the end of the day at 11:59PM every day.
6. The redDAILY will be auto renewed on the 1st of every month.
7. The redDAILY quota will expire at the end of the calendar month.
8. redDAILY can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.