1. What is this promotion about?
   Celebrate the year-end with a price slash! Enjoy RM10 bill rebate for 6 months when you subscribe to the 5G Postpaid48 or 5G redPLAN48 plans!
2. How long this promotion will last?
   This promotion will run from 1 November until 31 December 2024.
3. Who is eligible for this promotion?
   This promotion is eligible for a new customer or MNP who subscribe to the redONE 5G Postpaid48 plans or 5G redPLAN48.
4. How can I redeem my RM10 bill rebate?
   Bill rebates RM10 for 6 months can only be redeemed through the 1App application.
5. When can I redeem my RM10 bill rebate?
   Redemption of the RM10 rebate must be done within the 1st – 15th of the month and the voucher will not be valid if it is not redeemed on the stated day.
6. How do I get a free phone after subscribing to 5G redPLAN48 plan?
   5G redPLAN48 customers will get a FREE smartphone after 6 months by adding a supplementary line or upgrading with our loyalty plan.

Terms & Condition

1. This promotion will run from 1 November until 31 December 2024.
2. This promotion is eligible for a new customer or MNP who subscribe to the redONE 5G Postpaid48 plans or 5G redPLAN48.
3. Bill rebates RM10 for 6 months can only be redeemed through the 1App application.
4. Redemption of the RM10 rebate must be done within the 1st – 15th of the month and the voucher will not be valid if it is not redeemed on the stated day.
5. redONE Mobile reserves the right to amend, change, erase or add any of the terms and conditions at any time without prior notice.
6. redONE Mobile will not be liable to provide any replacement or compensation in the form of cash or any kind for items that are lost, damaged, stolen or used improperly whether due to fraud or technical issues.

5G Postpaid48

1. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
2. Monthly access fee for the 5G Postpaid48 plan is only applicable for bundled high-speed data, unlimited internet and unlimited voice calls to all networks in Malaysia and fixed-line numbers, not for video calls and calls to special numbers.
3. RM48 Advance Payment is required. The Advance Payment is waived for MNP-Port-in customers. The collected Advance Payment will be used to deduct against your first month’s bill, and you will only be required to pay any balance due under your first month’s bill.
4. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent to their respective monthly credit limit.
5. The redCALL unlimited internet are bundled with the 5G Postpaid48 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
6. The bundled data, unlimited internet and unlimited voice calls to all networks are applicable for domestic usage only within the Malaysian network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
7. In the 5G Postpaid48 bill, the data bundle will be prorated based on the customer’s bundled high-speed data usage. The prorated usage prices are as below:

   Plan name	Data usage 25% or less	Date usage 26% – 50%	Data usage 51% – 75%	Data usage 76% or more
   5G Postpaid48	RM9.50	RM19	RM28.50	RM38

8. Upon 100% utilization of the bundled high-speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed (Capped at 10 GB). Customers may opt to purchase Data Top Up to continue surfing the Internet at high speed.
9. Basic Internet is the standard 64kbps.
10. Change plan request to the new 5G Postpaid48 plan is allowed starting from May 2024.
11. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
2. The redCALL VAS is bundled with the NEW 5G Postpaid38 and 5G Postpaid48 plans and is not optional. RM10 per month will be charged to the bill.
3. Unlimited voice calls include:
   • All domestic calls to redONE Postpaid, redONE Prepaid, and other mobile operators
   • All domestic calls to national fixed line numbers
4. CALLS EXCLUDED from the unlimited voice calls include:
   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   • Calls to special and premium numbers
   • Video calls
   • IDD calls
5. The redCALL VAS will be auto-renewed on the 1st of every month.
6. In any event where the customer wants to change his/her subscribed plan from the NEW 5G Postpaid38 and 5G Postpaid48 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing8, RP8, Amazing28+ or Data28.
7. The unlimited calls to all networks in Malaysia shall NOT be:

1. • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   • Used for rerouting calls (connection with a device/software/application)
   • Used to setup switch devices which could keep a line open potentially for hours
   • Used for multiple simultaneous calling and conference calling
   • Used for call centre and telemarketing
   • Used for continuous calling for an extended period of time, auto-dialing and machine-to-machine communication

5G Data Bonus

1. The Bonus 5G data is only available within the 5G network area via use of a 5G capable, supported and enabled Mobile Device. When you are located outside the 5G network coverage area, you will be running on your 4G data.
2. To enjoy 5G, please ensure that:
   • You are using a 5G capable device;
   • You have a 4G LTE SIM;
   • You have 5G settings enabled on your device;
   • You are within 5G coverage.
3. The Bonus 5G data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on 5G networks only.
4. Your Bonus 5G data will be deducted from 5G datapool first before using the 5G/4G data.
5. The Bonus 5G data is for personal use only.
6. No charge for the 5G data. Customer will not be able to enjoy the 5G data should the line is suspended.
7. Customers cannot request to cancel the 5G data.

redDATA (5G Postpaid48)

1. The redDATA Value-Added Service (VAS) offers unlimited data@6Mbps and is applicable for domestic usage within Malaysian only.
2. The redDATA VAS is bundled with the NEW 5G Postpaid48 Postpaid plan and is not optional.
3. The unlimited data can be used for all data services.
4. redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
5. The redDATA VAS will be auto renewed on the 1st of every month.
6. The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.
7. In any event where the customer wants to change his/her subscribed plan from NEW 5G Postpaid48 to another plan, the subscription to redDATA will be automatically terminated.
8. Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds.
9. Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE’s Fair Usage Policy.
10. Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redonemobile.com.my/en/fair-use-policy/
11. redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Postpaid account.
12. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage: shows excessive usage or placing unusual burdens on the network;
    • Is for unlawful activities or for suspected fraudulent activities;
    • Is not in accordance with the redDATA Fair Usage Policy (at https://www.redonemobile.com.my/en/fair-use-policy/)
    • Is for commercial/non-personal purposes.
13. The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on http://www.redonemobile.com.my

Data Top Up

1. 5G Postpaid38 and 5G Postpaid48 customers are allowed to purchase the 30 days Data Top Up.
2. The Data Top Up quota will expire at the end of the month. The balance quota will not be rolled over to the following month.
3. The Data Top Up purchase fee and quota are not prorated.
4. Customers can purchase the Data Top Up at any time.
5. The Data Top Up can be purchased by dialing *123# or via Postpaid 1App.
6. The Data Top Up is not applicable while roaming. Roaming data are chargeable based on Pay-Per-Use (PPU) rate.

Data Utlization Priority

1. When the customer is streaming YouTube, Facebook or Instagram, the unlimited bucket will be utilized first.
2. If the customer is using a 5G enabled device, when browsing the web or playing online games the Bonus 5G data bucket will be utilized first. Should there be no 5G service, the usage will be deducted from the main Internet quota bucket.
3. Once the unlimited FREEBIE bucket has been fully utilized, subsequent YouTube, Facebook or Instagram usage will be deducted from the 5G bucket if the customer is using a 5G enabled device. Otherwise, the main data bucket will be deducted.
4. Your 5G data usage will be deducted from the Bonus 5G Data datapool first before using the 5G/4G data.
5. Hotspot usage will be deducted from the bundled 5G/4G data bucket.

5G redPLAN48

1. 5G redPLAN48 customers will get a FREE smartphone after 6 months by adding a supplementary line or upgrading with our loyalty plan.
2. All prices displayed exclude service tax which will be imposed on you in your monthly bill.
3. Monthly access fee for the 5G redPlan48 plan is only applicable for the bundled high speed data, unlimited internet and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
4. Advance Payment RM10 and Registration Fee RM48 is required. The Advance Payment is waived for MNP- Port-in customers. The Advance Payment collected will be used to deduct against your first month’s bill and you will only be required to pay any balance due under your first month’s bill.
5. Registration by non-Malaysian citizen customers shall be charged with a deposit equivalent of their respective monthly credit limit.
6. redCALLis bundled with the 5G redPlan48 plan and is not optional. RM10 per month will be charged to the bill for redCALL.
7. The unlimited internet (for 5G redPlan48) and unlimited voice calls to all networks are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on PayPer-Use (PPU) rate.
8. In the 5G redPlan48 first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

   Plan name	Data usage 25% or less	Data usage 26% – 50%	Data usagge 51% – 75%	Data usage 76% or more
   5G redPLAN48	RM9.50	RM19	RM28.50	RM38

9. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic Internet data throttling at 64kbps speed. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
10. Change plan request to the new 5G redPlan48 plan is not allowed.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
2. The redCALL VAS is bundled with the NEW 5G redPlan48 plans and is not optional. RM10 per month will be charged to the bill.
3. Unlimited voice calls include:
   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
   • All domestic calls to national fixed line numbers
4. CALLS EXCLUDED from the unlimited voice calls include:
   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   • Calls to special and premium numbers
   • Video calls
   • IDD calls
5. The redCALL VAS will be auto renewed on the 1st of every month.
6. In any event where the customer wants to change his/her subscribed plan from the NEW 5G redPlan48 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing8, Amazing28+ or Data28.
7. The unlimited calls to all networks in Malaysia shall NOT be:

1. • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   • Used for rerouting calls (connection with a device/software/application)
   • Used to setup switch devices which could keep a line open potentially for hours
   • Used for multiple simultaneous calling and conference calling
   • Used for call centre and telemarketing
   • Used for continuous calling for extended period of time, auto dialing and machine to machine communication

redDATA (5G Postpaid48)

1. The redDATA Value-Added Service (VAS) offers unlimited data@6Mbps and is applicable for domestic usage within Malaysian only.
2. The redDATA VAS is bundled with the NEW 5G Postpaid48 Postpaid plan and is not optional.
3. The unlimited data can be used for all data services.
4. redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE’s overseas roaming partners.
5. The redDATA VAS will be auto renewed on the 1st of every month.
6. The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.
7. In any event where the customer wants to change his/her subscribed plan from NEW 5G Postpaid48 to another plan, the subscription to redDATA will be automatically terminated.
8. Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds.
9. Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE’s Fair Usage Policy.
10. Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redonemobile.com.my/en/fair-use-policy/
11. redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other Postpaid account.
12. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage: shows excessive usage or placing unusual burdens on the network;
    • Is for unlawful activities or for suspected fraudulent activities;
    • Is not in accordance with the redDATA Fair Usage Policy (at https://www.redonemobile.com.my/en/fair-use-policy/)
    • Is for commercial/non-personal purposes.
13. The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on https://www.redonemobile.com.my