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All prices stated exclude Service Tax.
* Unlimited data usage but when the monthly 4G LTE data quota is used up, the connection will be throttled to 64kbps, depending on the user’s location and prevailing network conditions.
** redDAILY 1GB and 1.5GB speed is uncapped.
*** Upon 100% utilisation of the bundled high-speed data, the subsequent usage will be charged at a Pay Per Use rate of RM0.10/MB. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
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Visit one of our appointed agents or partners in your region.
This is an exclusive device and postpaid plan bundle promotion. You can get a FREE device or smartphone or purchase it at a discounted price when you subscribe to the redONE Postpaid 5G devicePRO68 or devicePRO98 plans.
This promotion starts from 1 October 2024 until further notice.
You can sign up at any redONE Mobile Premier Shop, PNC Gold & redONE Mobile Branches.
All new personal and MNP port in numbers (excluding M2M).
No. However, you can sign up for a new line or port-in a number to enjoy this offer.
Yes, you will need to pay Registration Fee of RM50 to sign up for the devicePRO68 or devicePRO98 plan.
There is no upfront payment required for the device(s). The device is given to you for FREE when you subscribe to the devicePRO68 or devicePRO98 plan. However, the devicePRO68 plan also comes with other device options (apart from the FREE device) that will require device upfront payment of RM150.
Yes, this promotion is subject to a contract period of 24 months for the devicePRO68 plan and 36 months for the devicePRO98 plan.
This is a subsidised device and postpaid plan bundle promotion from redONE Mobile and the contract is to ensure that you will remain as a redONE Mobile customer for a set period of time.
Yes. The devicePRO68 and devicePRO98 postpaid plans are available for all MNP port-in users (Except M2M customers).
You will need to go back to the redONE Mobile store or redONE Partner store that registered the port-in line for you to get the refund.
No, you cannot upgrade your monthly data quota. However, you can purchase Data Top Up to enjoy high speed once you have fully utilised your plan’s monthly data quota.
You will incur the early termination penalty as per your signed contract.
Below table shows the data utilization priority:
| Utilisation | Data Usage | |
|---|---|---|
| Plan | devicePRO68 | devicePRO98 |
| 1st | 30 GB Bonus 5G Data | 50 GB Bonus 5G Data |
| 2nd | Unlimited YouTube, Facebook & Instagram @ HD | 60 GB bundled 5G/4G Data |
| 3rd | 50 GB bundled 5G/4G Data | Unlimited Internet (redDATA) |
| 4th | Purchased Data Top Up | Purchased Data Top Up |
| 5th | Basic Internet @ 6 kbps | Basic Internet @ 6 Mbps |
No, the information is not available on the redONE website. Please walk in to the nearest redONE Mobile stores or redONE Partner to check on stock availability.
All device(s) come with the standard 1-year manufacturer warranty period.
Yes, and the colours are subject to availability.
For any after sales enquiry, customers must refer to the manufacturer and visit an authorised Support Centre.
This promotion is a loyalty programme to reward existing redONE Mobile customers with a free smartphone when they register a new supplementary line.
This promotion starts on 1 October 2024 and is valid until further notice.
You can visit your nearest redONE Mobile Premier Shop, VPS, PNC Gold, redCOOP SA, redCOOP VPS, redCOOP PSA.
No. Prices displayed on this page exclude service tax (except for advance payment).
Yes.
This promotion is valid for:
The contract period for the supplementary line is for 24 months, while the contract period for the master account will be reset to 24 months.
| Utilization | Data Usage | |
|---|---|---|
| Plan | devicePRO38 | devicePRO58 |
| 1st | 30 GB Bonus 5G Data | 50 GB Bonus 5G Data |
| 2nd | Unlimited YouTube, Facebook & Instagram @ HD | 50 GB bundled 5G/4G Data |
| 3rd | 40 GB bundled 5G/4G Data | Unlimited Internet (redDATA) |
| 4th | Purchased Data Top Up | Purchased Data Top Up |
| 5th | Basic Internet @ 64 kbps | Basic Internet @ 6 Mbps |
This is a promotion to allow loyal redONE Postpaid Master Account customers to upgrade to a device bundle plan with an attractive device.
This promotion will begin on 1 October 2024 till further notice.
You can sign up at any redONE Mobile stores or Premier Shop partners near you.
The Master Line Upgrade is valid for active Master line customers with the following criteria:
Eligible Master line customers can upgrade their line and will be eligible to receive one (1) complimentary smartphone.
No, Registration Fee is not required. However, a one-time processing fee of RM50 will be charged to your redONE Mobile bill.
No, there is no advance payment required.
Yes, this promotion is subject to a contract period of 24 months.
Yes. However, you are only allowed to change to any standard plans after you have fulfilled your contract term.
The device is given to you FREE and cannot be exchanged into cash.
No, the information is not available on the redONE Mobile website. Please walk in to the nearest redONE Mobile store or Premier Shop to check on stock availability.
All devices come with the standard 1-year manufacturer warranty period.
For any after sales enquiries, customers must refer back to the manufacturer or visit an authorised Support Centre.
The unlimited YouTube, Facebook & Instagram @ 6 Mbps is bundled with the devicePRO38 and devicePRO68 for streaming until the end of the month.
No, you cannot terminate the service. It is bundled with the devicePRO38 and devicePRO68 plans for you to enjoy unlimited streaming to YouTube, Facebook & Instagram.
Yes, Fair Usage Policy of 50 GB per month is applicable.
Subsequent data usage will be deducted from your main data bucket.
You can utilise the unlimited data quota at any time.
The speed of the unlimited YouTube, Facebook & Instagram streaming is capped at 6 Mbps.
No. The unlimited YouTube, Facebook & Instagram is meant for personal use on your smartphone only.
redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
No. redCALL will be activated automatically once the devicePRO38, devicePRO58, devicePRO68, or devicePRO98 plans are successfully activated or successfully ported-in.
No, you cannot terminate the redCALL service. It is bundled with the devicePRO38, devicePRO58, devicePRO68, or devicePRO98 plans for you to enjoy unlimited calls to all networks in Malaysia.
No. The unlimited voice calls are valid for domestic calls in Malaysia only.
Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed-line numbers in Malaysia. Calls to special numbers are excluded.
Yes, a Fair Usage Policy of 100 hours per month is applicable.
You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.
redDATA is a Value-Added Service (VAS) that offers unlimited data @ 6 Mbps.
No. redDATA will be activated automatically once the devicePRO58 or devicePRO98 plan is successfully activated. Subscription charges for individual partners may apply, if any.
No, you cannot terminate the redDATA service. It is bundled with the devicePRO58 or devicePRO98 plan for you to enjoy unlimited data access in Malaysia.
No. Only 1 active subscription is allowed in a month. However, you can purchase the Data Top Up to stream at high speed.
Customers can check the usage via redONE 1App.
You can use the redDATA data anytime. The redDATA data will expire at the end of the month.
The speed of the redDATA data quota is capped at 6 Mbps. You will need to use a compatible device to enjoy the 4G/5G speed.
All prices displayed exclude service tax which will be imposed in your monthly bill (except for Advance Payment).
Monthly access fee for the devicePRO68 plan is only applicable for the bundled high speed data, bonus data, unlimited YouTube, Facebook & Instagram and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
The redCALL, bonus data, unlimited YouTube, Facebook & Instagram are bundled with the devicePRO68 plan and is not optional. RM10 per month will be charged to the bill for redCALL.
The data bundle for devicePRO68 will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
| Plan Name | High Speed Data Usage 25% or less | High Speed Data Usage 26% – 50% | High Speed Data Usage 51% – 75% | High Speed Data Usage 76% or more |
|---|---|---|---|---|
| devicePRO68 | RM14.50 | RM29 | RM43.50 | RM58 |
Upon 100% utilisation of the bundled data, the subsequent usage will be slowed to a maximum speed of 64 kbps. Customer may opt to purchase Data Top Up to continue surfing the internet at high speed.
The devicePRO68 plan with free phone requires an advance payment of RM150. The credit will be offset in the customer’s monthly bill for 10 months at RM15 per month.
The devicePRO68 plan without free phone requires an advance payment of RM100. The credit will be offset in the customer’s monthly bill for 10 months at RM10 per month.
The redXCHANGE Device Care Plans VAS offers same day 1-for-1 device replacement with FREE door-to-door delivery and is open to all redONE Phone Bundle Plans at the point of plan registration only. The redXCHANGE subscription fees are determined by the value of the device.
redONE Mobile reserves the right to activate a device-blocking feature of the mobile device in the event of non-payment of service and / or monthly fees and / or other failure to meet obligations placed on the subscriber.
All prices displayed exclude service tax which will be imposed in your monthly bill (except for Advance Payment).
Monthly access fee for the devicePRO98 plan is only applicable for the bundled high speed data, bonus data, unlimited internet and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
The redCALL, bonus data and unlimited internet are bundled with the devicePRO98 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
The data bundle for devicePRO98 will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
| Plan Name | High Speed Data Usage 25% or less | High Speed Data Usage 26% – 50% | High Speed Data Usage 51% – 75% | High Speed Data Usage 76% or more |
|---|---|---|---|---|
| devicePRO98 | RM22 | RM44 | RM66 | RM88 |
Upon 100% utilisation of the bundled data, the subsequent usage will be slowed to a maximum speed of 6 Mbps. Customer may opt to purchase Data Top Up to continue surfing the internet at high speed.
The devicePRO98 plan requires an advance payment of RM420. The credit will be offset in the customer’s monthly bill for 12 months at RM35 per month.
The redXCHANGE Device Care Plans VAS offers same day 1-for-1 device replacement with FREE door-to-door delivery and is open to all redONE Phone Bundle Plans at the point of plan registration only. The redXCHANGE subscription fees are determined by the value of the device.
redONE Mobile reserves the right to activate a device-blocking feature of the mobile device in the event of non-payment of service and / or monthly fees and / or other failure to meet obligations placed on the subscriber.
All prices displayed exclude service tax which will be imposed in your monthly bill (except for Advance Payment).
Monthly access fee for devicePRO38 plan is only applicable for the bundled high speed data, bonus data, unlimited YouTube, Facebook & Instagram and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
Monthly access fee for devicePRO58 plan is only applicable for the bundled high speed data, bonus data, unlimited internet and unlimited voice calls to all networks in Malaysia and fixed line numbers, not for video calls and voice calls to special numbers.
redCALL is bundled with the devicePRO38 and devicePRO58 plans and are not optional. RM10 per month will be charged to the bill for redCALL.
The data bundle for devicePRO38 and devicePRO58 plans will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:
| Plan Name | High Speed Data Usage 25% or less | High Speed Data Usage 26% – 50% | High Speed Data Usage 51% – 75% | High Speed Data Usage 76% or more |
|---|---|---|---|---|
| devicePRO38 | RM7 | RM14 | RM21 | RM28 |
| devicePRO58 | RM12 | RM24 | RM36 | RM48 |
Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic internet data throttling or slowed down at 64 kbps speed for devicePRO38 plan. Customer may opt to purchase Data Top Up to continue surfing the internet at high speed.
Upon 100% utilisation of the bundled high speed data, the subsequent usage will be drawn from the basic internet data throttling at 6 Mbps speed for devicePRO58 plan.
The redXCHANGE Device Care Plans VAS offers same day 1-for-1 device replacement with FREE door-to-door delivery and is open to all redONE Phone Bundle Plans at the point of plan registration only. The redXCHANGE subscription fees are determined by the value of the device.
redONE Mobile reserves the right to activate a device-blocking feature of the mobile device in the event of non-payment of service and / or monthly fees and / or other failure to meet obligations placed on the subscriber.
All prices displayed exclude service tax which will be imposed in your monthly bill.
The Master Line Upgrade is valid for active Master line customers with the criteria below:
Master line customers with monthly commitment of RM28 and above only with tenure of more than 12 months (365 days from the contract commencement date of the original plan sign up or MNP successful port-in date)
5G redPlan38 & 5G redPlan48 master line customers with tenure of more than 6 months (180 days from the commencement date of the original plan sign up or MNP successful port-in date)
Good pay master (Not barred or suspended in the last 3 months)
Current master line or sub line(s) must be in active mode. Any form of suspension or barring is not allowed
Not contracted including for Loyalty Programme device bundle for main or supplementary line
Master account holders on Amazing8/RP8 must upgrade their plan to any available RM28 and above plan and must meet criteria i,iii, iv,v,vi listed above. The master account customer is only entitled for this Master Line Upgrade offer 12 months (365 days) after upgrading to any available RM28 and above plan.
Only lines that are successfully activated are eligible to receive the complimentary smartphone.
Master Account customers who take up this offer, the Master Account contract period will reset to 24 months.
Individual billing is NOT allowed.
Once the master account has accepted this offer, it will not be allowed to be downgraded/ upgraded.
The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
The redCALL VAS is bundled with the NEW devicePRO38, devicePRO58, devicePRO68 and devicePRO98 plans and is not optional. RM10 per month will be charged to the bill.
Unlimited voice calls include:
CALLS EXCLUDED from the unlimited voice calls include:
The redCALL VAS will be auto renewed on the 1st of every month.
In the event where the customer wants to change his/her subscribed plan from the NEW devicePRO38, devicePRO58, devicePRO68 and devicePRO98 to another plan, the subscription to redCALL will be automatically continued unless the new plan is Amazing8.
The unlimited calls to all networks in Malaysia shall NOT be:
The redDATA Value-Added Service (VAS) offers unlimited data @ 6 Mbps and is applicable for domestic usage within Malaysia only.
The redDATA VAS is bundled with the devicePRO58 or devicePRO98 plan and is not optional.
The unlimited data can be used for all data services.
redDATA can only be utilized domestically i.e. within Malaysian networks only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE roaming operators for data usage while roaming with redONE Mobile’s overseas roaming partners.
The redDATA VAS will be auto renewed on the 1st of every month.
The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.
In the event where the customer wants to change his/her subscribed plan from NEW devicePRO58 or devicePRO98 to another plan, the subscription to redDATA will be automatically terminated.
Upon 100% utilization of the redDATA quota, any further internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds.
Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE Mobile’s Fair Usage Policy.
Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general internet traffic and coverage availability or due to Fair Usage Policy (FUP). For more info, please visit https://www.redonemobile.com.my/en/fair-use-policy/
redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other redONE Postpaid account.
We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:
The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on redONEMobile.com.my.
Unlimited YouTube, Facebook & Instagram is only for domestic usage within Malaysia.
When customers stream YouTube, Facebook, or Instagram, the unlimited quota will be used first.
Once the unlimited quota has been fully utilized, subsequent usage of YouTube, Facebook, or Instagram will be deducted from the main data quota.
When customers browse the web, play online games, or share data, the main data quota will be used.
When accessing links within YouTube, Facebook & Instagram:
Unlimited YouTube, Facebook & Instagram is included with the NEW devicePRO38 and devicePRO68 plans and is not optional.
Unlimited YouTube, Facebook & Instagram will be automatically renewed on the 1st of every month.
The quota for unlimited YouTube, Facebook & Instagram will expire at the end of the calendar month.
Unlimited YouTube, Facebook & Instagram can only be used within the country, i.e., within Malaysian networks. Data usage while overseas will incur roaming charges. Customers will be charged based on the data rates imposed by the respective redONE Mobile roaming operators for data usage while roaming with redONE Mobile’s overseas roaming partners.
In any event where customers want to change their subscribed plan from devicePRO38 or devicePRO68 to another plan, the unlimited YouTube, Facebook & Instagram will be automatically terminated.
After 100% utilization of the unlimited YouTube, Facebook & Instagram quota, any further internet usage will be deducted from the bundled high-speed data or available Data Top Up.
Unlimited YouTube, Facebook & Instagram is only for the individual use of customers and cannot be shared with anyone else or devices in any manner (including modems or mobile hotspots).
redONE Mobile will endeavor to fully utilize the unlimited YouTube, Facebook & Instagram quota whenever customers are streaming via the unlimited quota. However, there may be instances where the unlimited quota may inadvertently be used even when there is no streaming content on YouTube, Facebook & Instagram, or the data quota from the customer’s plan may be accidentally used to stream instead of the unlimited quota. These could occur due to various reasons, including technical issues such as missed configuration or whitelisting of wrong IP addresses by third parties, or due to changes or updates in IP addresses and URLs by YouTube, Facebook & Instagram partners without giving redONE sufficient notice to update our system. Customers must acknowledge the possibility of these instances happening and agree not to hold us liable.
The Bonus 5G data is only available within the 5G network area via use of a 5G capable, supported and enabled Mobile Device. When you are located outside the 5G network coverage area, you will be running on your 4G data.
To enjoy 5G, please ensure that:
The Bonus 5G data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on 5G networks only.
Your Bonus 5G data will be deducted from 5G datapool first before using the 5G/4G data.
The Bonus 5G data is for personal use only.
There is no charge for the 5G data. Customers will not be able to enjoy the 5G data should the line be suspended.
Customers cannot request to cancel the 5G data.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd 200301016674 (619094-D).
All rights reserved.
Redress your complaints at the Consumer Forum Malaysia (CFM) www.complaint.cfm.org.my
Copyright © 2024 redONE Network Sdn Bhd 200301016674 (619094-D). All rights reserved.
