redONE Postpaid FC40 plan – FREE Safee Sali Jersey

1. How long is this promotion?
   This is an offer effective 19 August 2024 until further notice.
2. Why should I sign up with redONE Mobile FC40 Postpaid plan?
   You can enjoy benefits such as unlimited internet and calls and a free Safee Sali jersey.
3. Who can I contact for inquiries about SIM card activation / line technical issues / jersey bookings and delivery?
   You may contact us via Whatsapp at 011-1090 1119 or email at bizdev@redone.com.my.
4. Who is eligible to sign up for this plan?
   This plan is open for registration for those 18 years old and above only.
5. How much do I have to pay for this plan?
   You will be required to pay RM40 + sst 6% per month only.
6. How and where can I subscribe to the FC40 plan?
   You may subscribe to the FC40 plan via the link or QR code shared on Safee Sali’s social media postings only.
7. How do I activate the SIM card after receiving it?
   You need to scan the QR code that will be accompanied with the SIM card in order to activate it.
8. When will I received the free Safee Sali jersey?
   The free Safee Sali jersey will be couriered to you upon successful registration or porting in of the FC40 Postpaid plan.
9. What happens if a customer terminates the contract before the 3-month period?
   Penalty will be charge RM50.
10. If a customer is currently using a different telco service with a supplementary line, what happens to the supplementary line when they switch to FC40?
    The FC40 plan is not eligible for supplementary lines by other telcos.
11. Besides online payment, are there other ways for customers to pay when signing up for this plan?
    No. For the FC40 plan registration, payment can only be done online.
12. What happens once I have finished using my mobile data?
    Data usage will be slowed to a maximum of 64 kbps.
13. What happens once I have finished using my mobile hotspot quota?
    You may purchase the Data Top Up via the 1App or by dialing *123#. The quota from Data Top Up is shareable via Hotspot.

redCALL

1. What is redCALL?
   redCALL is a new Value-Added Service (VAS) that enables high voice usage customers to make unlimited voice calls to all networks in Malaysia.
2. Do I need to activate/subscribe redCALL?
   No, the redCALL will be activated automatically once your FC40 Postpaid plan is successfully activated or successfully ported-in.
3. I don’t want the redCALL service. Can I terminate it?
   No, you cannot terminate the redCALL service. It is bundled with the FC40 Postpaid plan for you to enjoy unlimited calls to all networks in Malaysia.
4. Is the unlimited voice calls to all networks valid for calls made when I am roaming?
   The unlimited voice calls is valid for domestic calls in Malaysia only.
5. Does the unlimited voice calls include calls to fixed lines e.g. 03 numbers?
   Yes. The unlimited voice calls include all domestic calls to mobile numbers and fixed line numbers in Malaysia. Calls to special numbers are excluded.
6. Is there a Fair Usage Policy for the unlimited voice calls?
   Yes, Fair Usage Policy of 100 hours per month is applicable.
7. What happens when I exceed the Fair Usage Policy for unlimited calls?
   You can continue to call other networks’ numbers at RM0.15 per minute for the remaining days of the calendar month.

redDATA

1. What is the new redDATA?
   The redDATA monthly recurring VAS offers unlimited data @ 6 Mbps every day until the end of the month.
2. Do I need to activate/subscribe redDATA?
   No, the redDATA will be activated automatically once your FC40 Postpaid plan is successfully activated or successfully ported-in.
3. I don’t want the redDATA service. Can I terminate it?
   No, you cannot terminate the redDATA service. It is bundled with the FC40 Postpaid plan for you to enjoy unlimited data for all data usage.
4. Is there a Fair Usage Policy for the unlimited data?
   Yes, Fair Usage Policy of 100 GB per month is applicable.
5. What happens when I exceed the Fair Usage Policy for unlimited data?
   Subsequent data usage will be slowed to a maximum of 64 kbps.
6. What can I use the Unlimited data for?
   The Unlimited Data can be utilised for ALL usages on your smartphone – web browsing, video streaming, social chatting, etc., and you may use it on both 4G networks.
7. When can I utilise the redDATA unlimited data quota?
   You can utilise the redDATA unlimited data quota at any time.
8. What is the speed of the unlimited data for redDATA?
   The speed of the redDATA streaming is capped at 6 Mbps speed.
9. Can I enjoy the Unlimited Data when I am overseas?
   No, the Unlimited Data are available for domestic usage only. Standard roaming charges apply for data usage when roaming overseas.
10. Am I allowed to share my redDATA Unlimited data with other devices via mobile hotspot?
    The Unlimited data is meant for personal use on your smartphone only.

redONE Postpaid FC40 plan – FREE Safee Sali Jersey

1. All prices displayed exclude service tax which will be imposed in customer’s monthly bill.
2. The FC40 plan is only applicable for customers aged 18 years old and above only.
3. The plan can be registered as a Master account only.
4. Each Master account is allowed to register up to a maximum of 6 supplementary lines.
5. RM10 registration fee and RM40 advance payment is required for registration of New line and MNP port-in.
6. The free Safee Sali jersey will be couriered to you upon successful registration or porting in of the FC40 Postpaid plan.
7. 25% from the total monthly billed amount will be channelled to Pusat Permata Kurnia.
8. Monthly access for FC40 plan is only applicable for the bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers and not for video calls and voice calls to special numbers.
9. The redCALL and redDATA VAS are bundled with the FC40 plan and are not optional. RM10 per month will be charged to the bill for redCALL.
10. The bundled high speed data, bundled redDATA and unlimited voice calls to all networks in Malaysia and fixed line numbers are applicable for domestic usage only within Malaysia network. Roaming and IDD are chargeable based on Pay-Per-Use (PPU) rate.
11. In the FC40 plan’s first bill, the data bundle will be prorated based on the customer’s bundled high speed data usage. The prorated usage prices are as below:

    Plan Name	Data Usage 25% or less	Data Usage 26%-50%	Data Usage 51%-75%	Data Usage 76% or more
    FC40	RM7.50	RM15	RM22.50	RM30

12. In the event of termination, there will not be any pro-rated billing on your last bill; you will be charged the full month’s commitment fee.
13. Upon 100% utilisation of the bundled high speed data, the subsequent usage will be reduced to a maximum of 6 Mbps without incurring extra data charges when usage exceeds 100% of the bundled data. Customer may opt to purchase Data Top Up to continue surfing the Internet at high speed.
14. redDATA speed is capped at up to 6 Mbps.
15. This FC40 plan is NOT eligible for 30 days cooling-off period.
16. Change plan request by customer will only be allowed after the 3-month contract period has ended.

redCALL

1. The redCALL Value-Added Service (VAS) offers unlimited voice calls to all networks and is applicable for domestic usage within Malaysian networks only. Video calls and voice calls to special numbers are excluded.
2. The redCALL VAS is bundled with the FC40 Postpaid plans and is not optional. RM10 per month will be charged to the bill.
3. Unlimited voice calls include:
   • All domestic calls to redONE Postpaid, redONE Prepaid and other mobile operators
   • All domestic calls to national fixed line numbers
4. CALLS EXCLUDED from the unlimited voice calls include:
   • Calls to 1300 / 1700 / 1600 / 1MOCC numbers
   • Calls to special and premium numbers
   • Video calls
   • IDD calls
5. The redCALL VAS will be auto renewed on the 1st of every month.
6. In any event where the customer wants to change his/her subscribed plan from the FC40 plan to another plan, the subscription to redCALL and redDATA will be automatically continued unless the new plan is RP8, Amazing28+ or Data28.
7. The unlimited calls to all networks in Malaysia shall NOT be:

1. • Re-sold, rented or utilized in any other way except as an individual making calls to other network users in Malaysia
   • Used for rerouting calls (connection with a device/software/application)
   • Used to setup switch devices which could keep a line open potentially for hours
   • Used for multiple simultaneous calling and conference calling
   • Used for call centre and telemarketing
   • Used for continuous calling for extended period of time, auto dialling and machine to machine communication

redDATA

1. The redDATA Value-Added Service (VAS) offers unlimited data @ 6 Mbps and is applicable for domestic usage within Malaysian only.
2. The redDATA VAS is bundled with the FC40 Postpaid plan and is not optional.
3. The unlimited data can be used for all data services.
4. redDATA can only be utilized domestically i.e. within Malaysia network only. Data usage when overseas are subjected to data roaming charges. The customer shall be charged based on the data rates imposed by the respective redONE Mobile roaming operators for data usage while roaming with redONE Mobile’s overseas roaming partners.
5. The redDATA VAS will be auto renewed on the 1st of every month.
6. The redDATA data will expire at the end of the calendar month. Any unutilised redDATA data will not be carried forward to the following month.
7. In any event where the customer wants to change his/her subscribed plan from FC40 Postpaid plan to another plan, the subscription to redDATA will be automatically terminated.
8. Upon 100% utilization of the redDATA quota, any further Internet usage will be deducted from available Data Top Up quota or you will surf on reduced speeds.
9. Unlimited data quota is restricted only for Subscriber’s individual use and cannot be shared with any other person(s) or devices in any manner (including SIM boxes or mobile hotspot) and is subjected to redONE Mobile’s Fair Usage Policy.
10. Data service is subject to network limitations and availability and device capability. Your download speed and data capacity will vary and may be slower and could be affected by your distance from our mobile tower, the capacity of our mobile tower, the source of your download, your handset type and quality, the general Internet traffic and coverage availability or due to Fair Usage Policy. (FUP). For more info, please visit https://www.redonemobile.com.my/en/fair-use-policy/
11. redDATA is non-transferable, whether by operation of law or otherwise, either to any other person, entity or any other redONE Postpaid account.
12. We reserve the rights at any time without being liable to you or any third party to interrupt, bar, suspend, restrict the Plan and Service(s) for such time as we see fit or terminate, discontinue or disconnect the Plan and Service(s) if your usage:
    • shows excessive usage or placing unusual burdens on the network;
    • is for unlawful activities or for suspected fraudulent activities;
    • is not in accordance with the redONE Mobile Fair Usage Policy (at https://www.redonemobile.com.my/en/fair-use-policy/)
    • is for commercial/non-personal purposes.
13. The Promotion is provided according to the Terms of Service on our Postpaid Sign-Up Form. You must comply with the terms including the relevant service description, our Fair Usage Policy, Privacy Policy, the relevant Postpaid subscription plan and these additional terms and conditions (collectively, the “Terms”) all of which are available on www.redonemobile.com.my