New 5G Prepaid ULTRAplus

1. How much do I need to pay for the redONE 5G Prepaid ULTRAplus starter pack and what is preloaded into the SIM?

   The ULTRAplus Prepaid starter pack is priced at RM8 and preloaded with RM5 credit. Upon activation, you will receive 1 GB of activation bonus which is valid for 7 days.

2. When will the new redONE 5G Prepaid ULTRAplus pack be available in the market?

   The redONE 5G Prepaid ULTRAplus starter pack will be available from 28 March 2025.

3. Where can I get the ULTRAplus starter pack?

   You can purchase it from any redONE Mobile Partners and Prepaid Dealers.

4. Who can sign up for the starter pack?

   Any individual aged 12 and above can sign up for this starter pack.

5. What is the maximum number of starter packs that I can get?

   You can get and register up to a maximum of 5 SIM cards.

6. When will I get the 1 GB Activation Bonus?

   You will receive the 1GB activation bonus after you are notified by an Activation SMS that your registration is successful.

7. I am an existing Beyondlite customer. Will my plan be changed to the new ULTRAplus pack?

   No. The new ULTRAplus pack is exclusive for new registrations only. However, you can request to upgrade your prepaid plan to the new ULTRAplus prepaid plan.

8. Can I port-in my line to the new ULTRAplus plan?

   Yes. You can port in to the new ULTRAplus prepaid plan provided you do not have any outstanding balance and you are not under a contract with your current mobile service provider.

9. What are the local call and SMS rates?

   Local calls are charged at 15 sen / 60 seconds, and SMS is charged at 15 sen each.

10. What network will I be on once I have registered the new ULTRAplus pack?

    You will be on redONE Mobile’s 5G/4G network.

11. What are the available ULTRAplus internet plans?

    There are 5 types of internet plans available for purchase.

    Pass	Data	Price	Validity	Call
    ULTRAplus Daily	3GB	RM3	24 hours	PPU
    ULTRAplus Weekly	15GB	RM12	7 days	Unlimited
    ULTRAplus25	50GB + 10GB hotspot	RM25	30 days
    ULTRAplus35	150GB + 50GB hotspot	RM35	30 days
    ULTRAplus Yearly	–	RM38	365 days	–

12. What will happen when I have fully utilised my internet quota?

    If you have fully utilised your internet plan, you can continue using your basic internet at 512kbps. Alternatively, you may purchase available boosters or repurchase a mobile internet plan to enjoy regular internet speeds.

13. Do all Internet plans come with validity extensions?

    Yes. All ULTRAplus plan or ULTRAplus passes come with validity extensions which will not stack with existing validity and will add on to the latest date.

    (e.g.) When you reload RM30 on 5 March 2025, the validity will extend for 30 days to 23:59, 4th April 2025. If you purchase the ULTRAplus35 plan on 10 March 2025, the validity will be further extended until 9 April 2025.

14. Can I use hotspot with my ULTRAplus mobile internet plans?

    For ULTRAplus Daily and ULTRAplus Weekly plans, hotspot usage may be utilised from shared base Internet quota. ULTRAplus25 and ULTRAplus35 will be utilized from the dedicated additional hotspot bucket of 10 GB and 50 GB respectively.

15. What are “boosters” and how do I subscribe to it?

    Boosters are additional internet that you can add on when a mobile internet plan is active. You can purchase the boosters via the “Add-Ons” section via the redONE Prepaid app.

16. What happens if I purchase another mobile internet plan while having an existing mobile internet plan?

    The existing mobile internet plan will be expired and the balance quota will be forfeited. Customer is advised to purchase another mobile internet plan after the bundled quota has been fully utilized or the validity has expired.

17. What do I need to know about the Unlimited Calls to all networks for the new Unlimited Passes?

    The Unlimited Calls apply to all networks and for domestic usages only (i.e. within Malaysian networks) excluding video calls, calls to toll-free numbers, or numbers with special charges (i.e. 1-300/1-800/600, 121, TM100, 1MOCC, IDD calls. Unlimited Calls to all networks for Unlimited Passes are for standard person-to-person calls or texts and not for any commercial and/or non-personal usage.

    Non-standard usage includes but not limited to non-multiple simultaneous calling, conference calling, re-supply, call centre usage, telemarketing, bulk messaging, application-to-person communication, continuously call forwarding, auto-dialling, machine-to-machine communication (including using your SIM card in any other devices), Cellular Trunking Units (CTUs), or any other activity Celcom considered to be non-standard usage. Excessive, commercial and/or non-personal usage may be subjected to pay-per-use call rates.

18. Can I cancel my ULTRAplus Yearly subscription?

    No. Once subscribed, you will need to wait until reaching end of the validity period.

19. How long is the one year pass valid for?

    The ULTRAplus Yearly is valid for 365 days.

20. If I top-up RM50 and subscribe to this service, will my total validity be 50 days + 365 days?

    No, you will need to re-subscribe annually before expiry.

21. How do I extend my credit validity?

    You can extend your credit validity via the redONE Prepaid app.

22. What is the cost to extend my credit validity for one year?

    RM38 will be deducted from your credit balance for every ULTRAplus Yearly purchase.

23. When will the extended validity start and can I subscribe more than once?

    The extended validity starts on the very day you receive the confirmation message upon subscription. Unfortunately, you will not be able to subscribe more than once in a year.

24. How would I know if my subscription is successful?

    You will receive an SMS notification upon subscription.

5G Prepaid ULTRAplus

1. The new 5G Prepaid ULTRAplus is available for purchase and registration from 28 March 2025.

2. The new ULTRAplus SIM card is valid for new customers only. The starter pack is available at RM8.

3. The starter pack is valid for 7 days.

4. The new 5G Prepaid ULTRAplus SIM card is available at all redONE Mobile stores, partner stores and prepaid dealers.

5. Registration can be done at the stores above or customers may also perform self-registration online via the redONE Prepaid App.

6. The RM5 Activation Bonus Credit is a one-time offering, granted upon successful registration or MNP port-in.

7. The 1 GB Activation Bonus is a one-time offer, valid for 7 days, and provided upon successful registration or MNP port-in.

8. The activation bonuses will be applied within 10 minutes after customers complete their registration and receive the Activation SMS.

9. High-speed data is provided at 5G/4G speeds. Once the allocated high-speed data quota is fully utilized, data access will be restricted. A system-generated SMS notification will be sent when 100% of the bundled high-speed data has been consumed.

10. Additionally, International Direct Dialing (IDD) and International Roaming services are enabled by default for all subscribers. Customers traveling abroad who wish to avoid roaming charges should disable Data Roaming on their mobile devices.

New ULTRAplus Mobile Internet (MI) Plans

1. The MI monthly plan is non-stackable. Customers can only have one active MI plan at a time. However, they may override the existing plan by purchasing a new MI plan. The consumer app will display the current plan’s expiration date for confirmation before proceeding with the override.

2. Customers subscribed to auto-recurring MI plans are eligible to purchase the 10 GB 5G/4G booster. The 10 GB 5G/4G booster follows the validity period of the MI plan.

3. The 10 GB 5G/4G booster is applicable to all data services, including hotspot usage, but excludes data roaming.

4. Customers who purchase an MI plan can also purchase a Data Top-Up.

5. 5G is automatically enabled upon successful MI plan activation.

6. High-speed data for ULTRAplus Daily and ULTRAplus Weekly plans can be shared with other users or devices, except for modems.

7. High-speed data for ULTRAplus25 and ULTRAplus35 plans is strictly for individual use and cannot be shared with other users or devices, including modems or mobile hotspots.

8. Unlimited voice calls are available to all networks and are applicable for domestic use within Malaysia only. Video calls and calls to special numbers are not included.

9. A Fair Usage Policy (FUP) of 1,000 minutes applies to unlimited calls.

10. The ULTRAplus MI plan extends your account’s active status in accordance with its validity period.

11. Upon expiry of ULTRAplus MI plans, no quotas (internet or calls) or any balance thereof will be carried forward.

ULTRAplus Daily/Weekly MI Plans

ULTRAplus Daily

1. ULTRAplus Daily is a one off add-on. Valid for 24 hours from the time of purchase.

2. The ULTRAplus Daily one off add-on offers 3 GB 5G/4G high speed data.

3. The 3 GB 5G/4G data can be shared as a hotspot.

4. The ULTRAplus Daily one off add-on offers 3 GB 5G/4G high speed data.

5. The 3 GB 5G/4G data can be shared as a hotspot.

6. Call will be charged at the rate of RM0.15/minutes to all networks and is applicable for domestic usage within the Malaysia network only.

7. RM3 will be deducted from the main credit for every ULTRAplus Daily one off add-on purchase.

8. The ULTRAplus Daily one off add-on purchase fee and 3 GB quota are not prorated.

9. Customers can purchase the ULTRAplus Daily one off add-on at any time.

10. Only redONE Prepaid ULTRAplus plan can purchase the ULTRAplus Daily one off add-on.

11. The ULTRAplus Daily quota will expire within 24 hours from the purchase time. Any unutilised Ultra Daily quota will not be carried forward.

12. The ULTRAplus Daily one off add-on can be purchased via USSD *108# or Prepaid App.

ULTRAplus Weekly

1. ULTRAplus Weekly is a one off add-on. Valid for 7 days from the time of purchase.

2. The ULTRAplus Weekly one off add-on offers 15 GB 5G/4G high speed data.

3. The 15 GB 5G/4G data can be shared as a hotspot.

4. Unlimited voice calls to all networks and is applicable for domestic usage within the Malaysia network only. Video calls and voice calls to special numbers are excluded.

5. RM12 will be deducted from the main credit for every ULTRAplus Weekly one off add-on purchase.

6. The ULTRAplus Weekly one off add-on purchase fee and 15 GB quota are not prorated.

7. Customers can purchase the ULTRAplus Weekly one off add-on at any time.

8. RM12 will be deducted from the main credit for every ULTRAplus Weekly one off add-on purchase.

9. Only redONE Prepaid ULTRAplus plan can purchase the one off add-on weekly MI plan.

10. Any unutilised ULTRAplus Weekly quota will not be carried forward.

ULTRAplus Monthly MI Plans

ULTRAplus25

1. ULTRAplus25 is an Auto-Recurring add-on. RM25 will be deducted from the customer’s main credit every 30 days in condition there is sufficient credit.

2. The ULTRAplus25 offers 100 GB 5G/4G high speed data, 10 GB hotspot data and unlimited calls to all networks.

3. The main quota bucket and the bonus data is for personal use only. It cannot be shared.

4. RM25 will be deducted from the main credit for every ULTRAplus25 add-on purchase.

5. The ULTRAplus25 add-on subscription fee and quota are not prorated.

6. 10 GB Hotspot data will be utilised first should the customer be sharing data.

7. Unlimited voice calls to all networks and is applicable for domestic usage within the Malaysia network only. Video calls and voice calls to special numbers are excluded.

8. Customers can subscribe to the ULTRAplus25 add-on at any time.

9. RM25 will be deducted from the main credit for every ULTRAplus25 add-on subscription.

10. Only redONE Prepaid ULTRAplus plan can subscribe to the ULTRAplus25 auto-recurring MI plan.

11. Any unutilised ULTRAplus25 quota will not be carried forward.

12. The ULTRAplus25 to be available for subscription in USSD *108# and Prepaid App for self-service subscription.

ULTRAplus35 PROMO

1. ULTRAplus35 is an Auto-Recurring add-on. RM35 will be deducted from the customer’s main credit every 30 days in condition there is sufficient credit.

2. The ULTRAplus35 offers 150 GB 5G/4G high speed data, 50 GB hotspot data and unlimited calls to all networks.

3. [PROMOTION] The Bonus data is given free every renewal until the customer unsubscribes ULTRAplus35 or terminates the account.

4. The main quota bucket and the bonus data is for personal use only. It cannot be shared.

5. RM35 will be deducted from the main credit for every ULTRAplus35 one off add-on purchase.

6. The ULTRAplus35 add-on subscription fee and quota are not prorated.

7. Hotspot data will be utilised first should the customer be sharing data.

8. Unlimited voice calls to all networks and is applicable for domestic usage within the Malaysia network only. Video calls and voice calls to special numbers are excluded.

9. Customers can subscribe to the ULTRAplus35 add-on at any time.

10. RM35 will be deducted from the main credit for every ULTRAplus35 add-on subscription.

11. Only redONE Prepaid ULTRAplus plan can subscribe to the auto-recurring MI plan.

12. Any unutilised ULTRAplus35 quota will not be carried forward.

13. The ULTRAplus35 to be available for subscription in USSD *108# and Prepaid App for self-service subscription.

ULTRAplus Yearly

1. The ULTRAplus Yearly plan is a one-time yearly pass that doesn’t include data or calls.

2. This plan extends your SIM account validity for 365 days, starting from the date of purchase. Please note that it cannot be stacked with any existing validity period.

3. Upon successful purchase, RM38 will be deducted from your main credit. This is a one-time purchase, meaning stacking multiple passes is not allowed. However, you can repurchase it once your current validity expires.

4. The ULTRAplus Yearly plan is exclusively available for redONE Prepaid ULTRAplus users. You can easily subscribe via USSD *108# or through the redONE Prepaid app for a quick and hassle-free experience!

Booster

1. The ULTRAplus booster is a 10 GB 5G/4G hotspotable Internet.

2. The validity of the ULTRAplus booster will start from the activation date and the validity will match the ULTRAplus MI plan.

3. The validity of the ULTRAplus booster matches the validity of the ULTRAplus MI plan.

4. If the customer unsubscribes from the ULTRAplus MI plan before its validity period ends, the ULTRAplus booster will be automatically terminated, and any unused data quota will be forfeited.

5. The ULTRAplus booster does not extend the account validity. Any unused data quota will be forfeited upon expiration of the MI plan.

6. The booster is available for purchase with ULTRAplus Daily, ULTRAplus Weekly, ULTRAplus25, and ULTRAplus35 promo.

Switching or Merging MI Plans

1. If you sign up for a new ULTRAplus MI plan—whether it’s the same type or a different one—while you still have an active ULTRAplus plan, your current plan will be replaced by the new one. Since only one ULTRAplus MI plan can be active at a time, any new subscription will override the existing plan.

2. Please note that any add-ons or boosters purchased with your previous plan won’t carry over. If you’d like to continue using add-ons or boosters, you’ll need to purchase new ones for your new ULTRAplus MI plan. Their validity will match the duration of your new plan.

3. Once your new ULTRAplus MI plan is successfully activated, it will take effect immediately, and your previous plan will no longer be active. The validity of your new plan will start from the activation date and last as specified in the plan details.

Data Utilization Priority

1. Hotspot usage will be deducted from the bundled 5G/4G data bucket for ULTRAplus Daily & ULTRAplus Weekly.

2. Hotspot usage for ULTRAplus25 & ULTRAplus35 will be deducted from the bundled hotspot quota allocation, 10 GB & 50 GB respectively.

Upgrade to Postpaid 5G devicePRO (Free 5G Phone)

1. The Prepaid ULTRAplus customer will be converted to a Postpaid master account.

2. Only Prepaid customers aged 18 years old and above are eligible for this upgrade.

3. Prepaid line (ULTRAplus) must be actively in use:

4. Open to ULTRAplus35 customers who fulfil the following:

   • Usage more than six (6) months (180 days) from commencement date of the 1st subscription. (6 consecutive auto-renewal)

   • Good pay master (No cancellation during the 180 days)

   • Current Prepaid account in active mode. Any form of suspension or barring is not allowed

5. No contracted loyalty plan for device bundle plan main or supplementary line.

6. Only lines that are successfully upgraded are eligible to receive the complimentary smartphone.

7. For Master account customers who take up this offer, the Master account contract period will reset to 24 months.

8. Individual billing is not allowed.

9. Master account is not allowed to downgrade/upgrade after the master account had taken this offer.

10. Corporate, M2M and Foreigners are not eligible for this program.

11. RM50 processing fee will be charged into the customer’s bill.